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Custom Color Set
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66,818 Verified Client Reviews |
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Just rightAfter only one minor change, the color is perfect. 0 of 0 people found this review helpful. Did you? |
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Gray coverageColor coverage only covers my gray hair for 10 days to 2 weeks max. I am forced to use the touch up product till I color again. 0 of 0 people found this review helpful. Did you? |
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Red unsuitableNo longer happy with the colour 0 of 0 people found this review helpful. Did you? |
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Love itThe color has lasted longer than what I have bought from the stores 0 of 0 people found this review helpful. Did you? |
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love the colorI really love this color but my greys!!! my grey hair is stubborn 0 of 0 people found this review helpful. Did you? |
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Beautiful colorI love the color. The one thing that I do wish, is that there was an option to buy a partial bottle. I don't like coloring my whole head often. I'm afraid it will dry out my hair. I would just like to do my roots on a regular basis. 0 of 0 people found this review helpful. Did you? |
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Custom ColorI love the way my hair comes out with using the special custom blend made for me. Lasts well. My only complaint is that I have short hair, so a lot of the mix is wasted. Wish there were smaller amounts for short hair. 0 of 0 people found this review helpful. Did you? |
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Color was not enough (2bottles) for my hair length and color was awfulI received two bottles and I have long hair (mid back), The color did not cover my gray, did not penetrate through my hair thus I ended up with my hair being two colors, underneath was not colored properly and the main color was mousy and dull. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly- We’re sorry that you were unhappy with your color results. Since the color did not provide the proper coverage, we have gone ahead and reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
nice colour but not what I asked forI asked for a light ash brown and got what I would describe as a medium golden brown. I knew it was wrong straight away, when I was washing it out the water was a mustard colour, I would have thought that since I asked for a very cool ash colour it would have had more of a purple pigment. Iv washed it a couple of times one and it's gone quite brassy. Iv spent a fortune on toners, may as well have gone to a salon. V disappointing! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJo - We’re sorry that you were unhappy with the results of your initial order. We see that your colorist reviewed your comments and adjusted the formulation for your recent order to deliver results better suited to your needs.We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. |
Too DarkI did not realize it would be so much darker. I need to go back to an ash blonde and try again. Probably a couple orders ago. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValerie - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |