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Custom Color Set
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66,637 Verified Client Reviews |
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Colors the graysI love the fact that it colored my gray, but it's just a little dark for me. Want to try a little lighter next time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
The "colorist" obviously did not read my detailed email instructionsI am completely white/gray, so I need good gray coverage. I wrote an email in detail telling them I was gray. I also wanted a blonde with a mix of level 9 and 10. What was sent was a stock blonde level 10 with bleach. So not only did it bleach what remaining nice color I had, but did not cover the roots. So, with white roots I remain...sad.... I am cancelling my membership as the "colorist" did not pay attention to my detailed description of what I needed. So, I will continue to color my own hair with the way better products from the beauty supply store. Don't know what I was thinking in joining this online supply. Sincerely, Julia 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJulia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too maroonThis color was way too maroon and red. I was thinking a hint of reds and this was way too red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCeleste - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color! |
Very disappointedI hate to say this, but I was very disappointed with this very last shipment. I have touted your services to friends and family and Facebook, etc. and have been very pleased with your products up until this point. But this last time you got it very, very wrong! The base color that was used on my roots, etc. was perfect. But the second color sent for my tips was completely off and left my hair with very bright, vivid red tips instead of blending with the rest of my hair. I’m not sure how it was so far off, but it was. As I said, I’ve never had this problem with you before and have always been pleased in the past, but, unfortunately, when it comes to women’s hair, one time wrong is one time too many! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMalanie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Excellent service but colour hard to wash outI can't rate the customer service highly enough. I spent 35 mins on phone talking through my hair colour history and problems. They really listened to what I wanted. But I found the newer formula hard to wash out (I'd used this 3 years ago something has changed) I massaged colour at scalp before rinsing as per instructions but still had a waxy sticky residue on ends. I also found the smell of ammonia very strong. This could be because I've been using ammonia free colour previously. I was pleased with the colour initially but on my roots (brown with 10 percent grey at most) lifted and faded alot lighter after couple of weeks. Despite using a colour safe shampoo. Obviously all colour fades but this was a few shades lighter with grey looking like it just had a colour wash effect peaking through. I'm not sure if this is my hair as I've had trouble getting any colour to take on my regrowth , even salon colour due to perhaps HRT medication. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAleta - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Roots too darkMy request for a “less brassy” look resulted in a new color that was much too dark. The dark root looked liked my color was growing out and that it was time to color. Still working to find the right solution for my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRose - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
too runnyruns all over my head and face. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise - We’re sorry that you were unsatisfied with your recent custom blended hair color and that it felt runny. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you. |
Fades really quicklyIt’s suppose to be a permanent color but after a couple washes it tends to fade even though my color is black. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Light Gold BlondI tried eSalon because I wanted to see if the color would last longer than what I buy at the store and do myself. My goal was to stick to my regular hair color. What I ended up with was a dark beige color. It turned out darker than I have ever been. I didn't like the dry, spongy-feel of my hair that happened with this product. I had to use tons of conditioning spray to get the tangles out. The "good" news is; this color is going no-where. I have even been using harsher shampoos to try rinse it out. eSalon was fun to try even if my experience wasn't 100% great. I think it would be good for people with dark hair because, like I mentioned, the color has great staying power. I just wish there were a lighter blond option. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Just ok. Color was not what I was hoping.I've tried drug store boxed red hair dyes before, and never liked how they always seemed too pink-toned and unnatural-looking. I guess red is just challenging! Because I found my color to be not much better than those. I asked for a coppery red with no pink tones for my dark reddish-blonde hair, and I got a dark auburn-type red, with some pink. The company offered to make a new formulation for me, but I don't think it's likely to work out. I think the coppery red of my dreams can really only happen if I'm willing to spend $100/month for salon color. I also thought the customer service could have been better. I was given the impression before buying that someone will contact you for a consult about your color order if you have questions. I received no contact, and when I emailed about it, got a snooty reply back. Perhaps this company would be ok if your color needs were simpler, such as gray coverage or black hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMadonna - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |