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Custom Color Set
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66,637 Verified Client Reviews |
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Hair dyeWas not happy with product as didnt dye my hair just my scalp.I had followed all the instructions aswell 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGemma - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
MediocreI was really looking forward to this, but I found I have a better result with dyes that I can buy from a supermarket as the colour was not quite right. This left me with slightly hot roots. It smells nice, but I wouldn’t purchase again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHafsa - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Missing conditionerMy color order came with 2 shampoos and no conditioner 😣 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
I over processed my endsI haven't done my hair in so long because I got the stuff so early and I had an infection on my scalp. So when we went to do my hair it was so gray and so washed out. the color really stuck in but we had to wash it through to the ends and now it's very very dried out. Help me what can we do?????? I usually go get my hair done but the last time I did she didn't do a very good job. But I can't say we did either it's not your product I know it was just us! I've heard nothing but Raves about your product and I can't wait to try again but my hair just looks all one color and I don't like that too much either. Not your fault, I like high or low lights. Not all one color. But it's fried! We shouldn't have pulled it to the ends so early. 11 of 12 people found this review helpful. Did you? |
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Response From Our ExpertsRochelle - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Need a warmer blonde with lighter blonde highlights if possible...not red pleaseI should return this last bottle for a darker warm blonde with a small amount of gold not red highlights...I do not want to use the one sent as it does pull too mush red on back of head roots and crown...sides and frontal areas are still more reddish gold instead of blonde with lighter blonde highlights...what do you suggest? 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsChristelle - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Worst home dye set I've usedThis was by far the least user friendly home dye set I have used. Firstly the stain protect did absolutely nothing I have stains on ears, behind ears, on my neck and on my forehead. Secondly despite having commented that I have very thick hair didn't receive enough dye to colour all of my hair (I used 2 bottles), fortunately due to greys I started at the front so it isn't too noticeable until I re-dye it. And finally despite patch testing I had an allergic reaction and now have a sore on my temple. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsZoe - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
New formula?The conditioner does not rinse clean. Since the new packaging, the conditioner leaves my hair sticky. The first time, I thought it was my fault so this time I paid attention to making sure I rinsed my hair really well. Same story as before. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShelley - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Impossible to Cancel Auto-shipmentsThe idea is great; have hair color formulated for me and shipped to me. The reality is that it is nearly impossible to find a way to cancel my subscription. This is why consumers hate the notion of auto-shipments. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsKelli - Thank you for your feedback. We apologize for the disappointing experience you had with cancelling your Plan. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
So disappointedI have been a customer since 2015 and mostly have loved my hair color. The last 2 shipments have been very disappointing. I follow the instructions to the letter but both times when I go to rinse out my hair color, it feels like my hair is caked with glue. I rinse and rinse and rinse some more to no avail. I use your shampoo and conditioner and my hair still feels gross. I just colored and spent 30 minutes in the shower trying to get the “goo” outta my hair. I ended up putting shampoo in twice because I could not get the water to run clear. When I towel dried it, I still got dark haircolor residue on my towel. It is now dry and feels like there is a slick coating on my hair. So, back to the shower I go. This time I will just use my regular shampoo and pray that the color won’t completely wash away. I am following your instructions exactly as written. What has changed? This hair color used to be perfect for me. So disappointed!! Please advise...😊 232 of 247 people found this review helpful. Did you? |
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Response From Our ExpertsLaurie - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
It was a good first experience.The instructions explained the steps well enough for me to do it as a first timer. The color was a nice hue on its own but there really isn't much change to what my hair looks like. Sometimes I can see the color but it blends in with my natural color, which is kind of good. However I knew going in that it wouldn't show up as a bright color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIsa - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |