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Custom Color Set
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66,818 Verified Client Reviews |
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It ruined my hair the last lot and now finding it difficult to cancelNO MORE of this please. I do not want it at all. A handy little scam once in, difficult to get out except from my money in my bank. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane - We're sorry to hear that you were disappointed with your results. We see your service has been cancelled and a refund was processed for your most recent color order. Again, we apologize that you were unhappy with your experience. |
Doesn't cover my gray :(I have used this custom coloring for 3 or 4 times now and it just doesn't cover my gray like the store bought stuff I had been using . . . gotta cover the gray!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re sorry to hear that your hair color has not provided the gray coverage you are looking for. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better gray coverage. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Gray coverage at hairlineFor some reason this changed formula (a bit lighter) did not cover the gray at my hairline as well as the previous formulas I have been using. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Custom Hair ColorLove this product, but they haven't been able to get the color right. Customer Service has been very helpful and we keep trying to get the color to match what I am looking for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not the color I wanted.I wanted it to be blonder and it was not. It was the same color that I always get 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation. |
Best Hair Color EverEasy to apply - great color - I loved it. Best of all I didn't waste 2 hours in a salon. 0 of 0 people found this review helpful. Did you? |
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Highly recommendedI've been waxing lyrical about this product and service to my friends. It's saving me not only money but disappointment as it's tailored perfectly to my requirements and can be tweaked on request. It doesn't smell unpleasant, comes beautifully packaged and is as easy as it's ever going to be colouring your own hair. I love the controllability of this service, and the knowledge that my next one is winging its way to me, saving me inconvenient shopping trips. Thank you! 0 of 0 people found this review helpful. Did you? |
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Best haircolor I've ever used!!This product is easy to use and has no strong odor (as do box brands from the local store). The color stays true to the next application and looks natural from day one to recolor ! My hair looks and feels undamaged due to coloring. I love it and will continue to use it as long as I color my hair. 0 of 0 people found this review helpful. Did you? |
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hair dyelove the fact that the smell is not over-powering and that my hair is shiny and soft 0 of 0 people found this review helpful. Did you? |
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Absolutely love this productThe E Salon is so easy for me, I don't have to go to the store and stand in the Isle to figure out what I want, my hair looks like It was done in the salon and stays soft and shiny... great product 0 of 0 people found this review helpful. Did you? |