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Custom Color Set
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66,637 Verified Client Reviews |
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Epic failThe coloring went fine. Then I used the highlight kit - I will never do that again. I do not like the color after highlighting. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRonda - We’re so sorry to hear that you were disappointed by the results of your Light Set application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not quite therethe color was a more red than what I expecting.. Also was light too. Was wanting it to be closer to natural hair color... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIda - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color! |
Not even worth 1 star!Oh my goodness! My hair is falling out in handfuls! The other handful is like paste. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We’re truly sorry to hear that you experienced this reaction that could have been caused by our hair color. Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not goodJust as bad as last time, hard to apply and made my hair very dry and brittle. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSelina - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
DISAPOINTEDCOVERED GRAY FOR ONE WEEK 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Washed straight outI've been dying my hair for 11 years, followed instructions to the letter. Dye didn't take at all, by the next day my hair returned to its previous colour 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicola - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Grey CoverageI was excited at 1st but less than a week later my Grey's were exposed again. I can't seem to find any product that works. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarrie - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Not greatSticky and hard to wash out. Didn’t colour greys for long. Colour didn’t stay true. They all seem to go a dark orange after a couple of washes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaire - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Hair color - color revampedI received a new color with new instructions to follow, in July. I was out of town so just used it a week ago. Unlike the first application/order, the grey coverage at my roots this time is already fading! I'm really disappointed bc the first batch did so well. I'm bummed. Even though the new blended color was slightly lighter, I didn't expect that to affect the grey coverage. I had already cancelled my recurring account bc I am moving and not sure of my new location, but I'm glad I did BC I'm not feeling like this is the best approach. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanine - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
new colorthe new, slightly more golden dark brown was nice at first. however just 2 washes later, there are reddish, almost brassy tones,and 1/2 inch of white roots....the color is coming off. Are there any suggestions? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |