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Custom Color Set
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66,637 Verified Client Reviews |
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Not happyThis did not change a thing about my hair color. The only reason you can tell I did anything at all is because it completely dried out my hair. I would like a refund 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I've sent you at least 3 messages about trying to change my hair color , didn'tSent you at Least 3 messages about changing the color, and they have never do it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLoredana - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Product leakedThe set came soon after I ordered, but I was hugely dissapointed because as soon as I opened the set I saw and felt some sort of solution and sticky substance, it was the Developer bottle that was leaking. I'm not sure how can use this set as a lot has leaked all over. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSyeda - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
color was good but too dark... my scalp is showing throughcolor was good but too dark... my scalp is showing through had to mascara to cover the open spots 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDena - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
FadesSeems to fade rather quickly. I use shampoo for colored hair conditioner as well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
The chemicals are too much for me.The chemicals seems to be more than store bought brands. The steps that was recommended at the end is way too much for me to handle. I inhaled a lot of harmful chemicals. I thought I'd die. I have to cut the waiting time too as I started to feel pain in my hairline. Way too much hair loss. I am willing to try it again as I only have to do my roots the next time. The packaging is awesome though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We’re truly sorry to hear that you experienced this reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
hair is like strawnothing helps get moisture back into my hair. it is dry and incredibly frizzy. never has been this hard to manage since using highlighter 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re so sorry to hear that you were disappointed by the results of your Light Set kit. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
the color didn't completely cover my greysI have ALOT of greys and ALOT of hair. there wasn't enough color for my entire amount of hair so the bottom half of my hair doesn't have color in some parts. And my greys are gold wile my hair is brown. it doesnt look so good. but I do love the brown tone. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsReynannette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
MessySeemed like a lotta mess (in my new white bathroom!) and wasted product. The color was darker than I expected but I guess that's hard to get right the first time. Can be tweaked. I'm just not sure if it's worth tweaking for all the cleanup. Plus: my hair feels very soft and silky. Minor minus: Don't like the new packaging/ design and whole "kit" aspect. Seems a little cheap tweenage, like a feminine product starter kit. I'd prefer something more high-end looking. Elegant colors (or just black and white), elegant type fonts. Final minus: Shampoo and conditioner packets very hard to open in shower. Maybe I got a couple of duds. ? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
RootsThe color was natural however the gray is already coming back in my roots 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlice - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |