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Custom Color Set
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66,844 Verified Client Reviews |
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Love itI really love my hair color with the free highlights. However I lived with my elderly father who had a 2nd stroke. I had to move and am looking for work. Please stop service till I have income and contact u. 0 of 0 people found this review helpful. Did you? |
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Color fades.Color seems to fade more quickly than other hair color I have used. Maybe I need to select a shade darker. 0 of 0 people found this review helpful. Did you? |
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hair colorI feel like it gives good coverage but sure would like it to keep the permanent color for a longer period of time any suggestions? 0 of 0 people found this review helpful. Did you? |
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Hair colorWrong color and didn't color gray. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue - We're sorry that your last hair color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
not happyMy hair is not the color I wanted. I want a red color that was vibration and the color I received was the color my hair is after a month of washing it. I specified I have light brown hhhair and my roots were coming in dark. I'm just not half with this times color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarsha - We're sorry that your color results weren't as vibrant as you expected. We see that you've since worked with your colorist to help create a formulation designed to produce your desired results. We hope to hear your feedback on this reformulated shade soon! |
covering the grayI've noticed that my gray starts coming up again in 2 weeks 0 of 0 people found this review helpful. Did you? |
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Not what I expectedThe color was a lot darker then expected. My roots and the rest of my hair do not match. It also didn't do a good job covering my gray hair. All the gray hair on my hairline is still visible. Other then that packaging was nice and directions were easy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonica - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
It's too dark for mePlease make lighter, more golden brown than brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValary - We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Custom colorI like most of the the conveniences of esalon. I'm tired of having to change my formula all the time. With each order the formula gets darker or redder or both. My formula is a medium blonde and the last time I dyed my hair it turned out brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - While we're happy that you're enjoying the convenience of our service, we apologize that you feel disappointed by your color results. We see that your colorist was since able to formulate a shade designed to better suit your needs. We're constantly looking to improve our service and hope to hear more of your feedback soon. |
Not permanentCompletely washed out. I used color protectant shampoo and conditioner and did not blow dry my hair. , it's no better than the hair color from the store. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelody - We apologize that your color faded much faster than you expected. After reviewing your profile, we see that a refund was processed for your most recent order, per our Satisfaction Guarantee. Again, we're sorry that you were unhappy with your experience. |