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Custom Color Set
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66,866 Verified Client Reviews |
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terrible!!!the color was nothing like i wanted!! i do not want anything else from you. cancel anymore shipments. I could have gotten the plastic tray and clips at the dollar store. Learned my lesson well!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPhyllis - We apologize that you were disappointed with your experience. We see that we've reached out via email to discuss how we can best assist you, per our Satisfaction Guarantee. We hope to hear from you soon. |
I can buy medium brown anywhereThe color that was sent was the same color that can be purchased in any drugstore for half the price. The smell is extremely off putting and my scalp went numb (honestly, first time that has ever happened). That being said, the color covers gray well. But this product offers no advantage to any other. 0 of 0 people found this review helpful. Did you? |
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Not for me, I'm allergicI was finally able to use the custom hair color. I did a skin test before applying and it was fine, but once it penetrated for a longer period, I broke out in a rash around my face and neck the next day which last for 5 days. I can't use this anymore. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCandie- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our product.Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we cancelled your following order. Again, we apologize that you experienced a reaction. |
not right colormy color is still to red and brassy. I have been saying this about lmy color for the last 2 years since I first tried esalon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsColleen - We’re sorry that you were unhappy with your color results. We see that your colorist reviewed your comments and adjusted the formulation for your recent color order to deliver results better suited to your needs. We look forward to hearing your feedback on this formulation soon. |
Didn't cover grey!Used esalon while my hair stylist was on maternity leave. Great instructions, easy to follow. My color turned out ok but it didn't do a very good job covering my grey, which was my main concern. Needless to say you get what you pay for and I'll be returning to my stylist as soon as she's back. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStaci - We apologize that you were disappointed by the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Amazing colourThe product is fabulous, I get a lot of compliments about the colour. A bit pricey..but worth the buy. Keep up the good work 0 of 0 people found this review helpful. Did you? |
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Best DIY hair colour i have ever usedIts fantastic and so personal ,the colour is lovely and my hair feels great, I will definitely be ordering again. 0 of 0 people found this review helpful. Did you? |
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lovelove this hair color it's as close to my natural hair color as possible 0 of 0 people found this review helpful. Did you? |
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Love my colorIt really has not damaged my hair and Ibtend to have an allergic icthy scalp when it comes to putting coloring on my hair. It's a soft product for me and I would recommend ir. The price is relative and of the box, makes me feel beautiful. 0 of 0 people found this review helpful. Did you? |
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great colorThis is great color that covers gray well. It is the perfect root color to match my current hair color based on the photo sent in. 0 of 0 people found this review helpful. Did you? |