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Color Set
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66,844 Verificado Comentarios de clientes |
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My daughter is very pickyEverytime I color her hair I always get a little stressed if something would go wrong! Have successfully done her color 34 times, and every time have been able to have a sigh of relief that all went well 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Did not turn out rightI got a custom made color because i wanted to go light blonde. I sent pics of my hair and made notes saying that my hair tebds to turn brassy . Im not surprised with my luck lately of coyrse my gahr didnt turn out right. Its brassy n much much darker than i wanted. I knew that it wouldnt be as light as i wanted since esalon only lightens by 2 shades difference but i feel like it bareley lifgtened n just went brassy..... it looks lije dark caramel or peanut butter. Lol.......ugh 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Same as store bought boxed hair colorThe bells and whistles are what cost you more, not product. I followed the directions properly, and eSalon did not even cover my grey/white. This hair color gave me the exact same color as the box color I buy at wal-mart, only costs way more. Do not bother!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShelly - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
MistakeI tried changing to a little lighter and it was to light for my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRhoda - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
I would like to cancel all orders.The color that was sent to me is medium brown and that color is to dark. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRochadie - We’re sorry to hear that your results did not turn out as you expected. We have cancelled your service, as you requested. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Not exactly rightWas not extremely happy with the color. I had asked before to make it more ash, bUT this time it was again not dark enough. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAllison - We’re sorry to hear that your color came out lighter than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation. |
Too RedIt was much too Red 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristina - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Look better at picture givenIf you were in doubt as to the color the custumer wants please refer back to pictures or contact us. Not pleased. Not enough to cover all hair and its a drastic change and my hair feels horribly dry now. Not shiny. Very dull. Not salon quality to me. But did like the design of package and concept. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
LOVE ITI use a little mousse and then the root spray. It gives me lift and movement - what every woman over 60 needs! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Super happy!Super satisfied with my color! Can't wait to be a long time customer! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |