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Custom Color Set
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66,866 Verified Client Reviews |
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Hair colorIt only covers my gray for about 6-7 days then the gray starts coming through 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChris - We’re sorry to hear that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not as red as wantedMy hair is so dark not covering well 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - We're sorry to hear that the color is too dark. Please contact us via our help desk as our colorists are always willing to assist as quickly as possible to help you achieve your desired hair color. We look forward to delighting you in the future! |
Lightest BlondeMy hair is now a dull light brown color... 0 of 0 people found this review helpful. Did you? |
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Fair but not as good as I had hoped.The dark brown was not dark enough and did not hide my red tones. Also my grey around my face did not cover as good as I had hoped. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation. |
Good, but...I ordered a dark brown for my hair. After I put it in, it look amazing, but the color didn't last more than a week. I was very disappointed and most likely won't be ordering again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmber- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not off to a good startJust received my first order. Box was soaked, cap not screwed on. Website does not have an easy way to contact company to let them know there was a problem. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy - Thank you for sharing your feedback. We're sorry to hear that your order arrived damaged. We're glad to see that upon receiving your email, we've processed a replacement order for you. We're always looking to improve our service and hope to receive your feedback on your custom hair color soon. |
Ok color treatmentCould not get hair color out of my hair for 2 days. I followed every instruction to the T. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherry - We’re sorry that you were unsatisfied with your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
YAY!!!LOVE MY HAIR!!! PERFECTION!!! 0 of 0 people found this review helpful. Did you? |
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Looks great..Easy to use, left my hair shining & silky..! Not a common thing, lovely color match, may need to leave it on for a touch longer , to really get my resistant grays, but very happy. Thanks very much for your advice. 0 of 0 people found this review helpful. Did you? |
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Best hair color everPerfect.I will buy it again. 0 of 0 people found this review helpful. Did you? |