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Custom Color Set
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66,880 Verified Client Reviews |
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Great packaging.. and great suppliesReally loved the box and the TWO sets of gloves... the samples of shampoo and conditioner were very good! The color did not cover the grays for as long as I wanted. It faded. I had also pushed out my order a week. I am trying at the recommended four weeks now. I asked them to add better gray coverage.. so we shall see! 0 of 0 people found this review helpful. Did you? |
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Awesome color without the peroxide smell like boxed retail color kits.My first applicatiion turned out great! I have medium fine hair and one order will cover two applications. I had to throw away most of the 1st step because it was too much. 0 of 0 people found this review helpful. Did you? |
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Not what I expectedI had said I wanted my color a little lighter, and the response was to color only the roots for the 35 min. Usually the color lasts & covers the grey for 6 weeks. Using the method suggested my grey is showing up after weeks. I will resume the method used previously. I live this product otherwise. 0 of 0 people found this review helpful. Did you? |
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QualityQuality product color is a good match. It doesn't cover my grey as good as getting it done professionally in the salon and it's more drying so I've added protein hair care products to my line up. As far as the grey coverage I'm not sure what to do still contemplating thus the 4 stars 0 of 0 people found this review helpful. Did you? |
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My colour washed out the very next dayI ordered a permanent colour but was telephoned with the recommendation that I should have a semi-permanent colour based on the information I gave them. I used this on 25th May before I went on holiday and the very next day it washed out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGail - We apologize that your color washed out quicker than you expected. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Hair colorIt only covers my gray for about 6-7 days then the gray starts coming through 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChris - We’re sorry to hear that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not as red as wantedMy hair is so dark not covering well 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - We're sorry to hear that the color is too dark. Please contact us via our help desk as our colorists are always willing to assist as quickly as possible to help you achieve your desired hair color. We look forward to delighting you in the future! |
Lightest BlondeMy hair is now a dull light brown color... 0 of 0 people found this review helpful. Did you? |
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Fair but not as good as I had hoped.The dark brown was not dark enough and did not hide my red tones. Also my grey around my face did not cover as good as I had hoped. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation. |
Good, but...I ordered a dark brown for my hair. After I put it in, it look amazing, but the color didn't last more than a week. I was very disappointed and most likely won't be ordering again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmber- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |