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Fades very fast!!!!Hasn't even been a month and 90% of the color is out of my hair. Even with using shampoo for colored hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebra - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Great At Home Hair ColorThe instructions were easy to follow. The color turned out great. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love it as always!Love the color, it's perfect as I've come to expect for eSalon! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Super EasyEverything you need to color your hair is contained in kit and all you have to do is follow the directions which are simple and easy to read. Super fast auto shipping and on-time deliveries put my mind at ease knowing that I don't need to remember to pick up haircolor at the store at some point. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love my custom color.I love the results of my custom color. My colorist made an adjustment based on my initial comments and the results were just exactly the color I wanted. The application was low odor and my hair looks terrific. Thank you eSalon! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Color CoverageThis is as near to my own color with fantastic results and has excellent gray coverage. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love it!Love this service! Multi-tonal color that can be tweaked and any moment. And I can do it myself with no training. I always love the results. Its so easy. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Nice Product/ fab colour matchThe colour match was great, but the grey coverage is not good, covered for 2-3 weeks, then grey showing again, this is way to quick. so no its not a product to keep using as I don't like colouring my hair that often. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTeressa- Thank you for sharing your feedback with us. We apologize that your hair color did not provide the coverage you were expecting. We see that we have already reached out to you regarding our Satisfaction Guarantee and issued a refund for your last order. You can always contact us if you have any further questions regarding your color. We are always here to help. Again, we are sorry that your color did not come out as expected. |
So close yet so farOrder arrived a week earlier than expected, which was great! Packaging was brilliant, had all that was necessary and was easy to use. Issues: it did not cover my pink strands. I picked the bleached highlights option and specifically added the information to the colourist, but my auburn colour has these pink strands still in it. This is a shame because I actually like the colour on the rest of the hair and in terms of damage it is quite reasonable, but I will probably have to apply something else to reach a more uniform colour... What a shame. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLuisa - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you weren't completely satisfied with your experience. |
ColorQuality of product was good. But, was not satisfied with first color received, will retry another color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosYolanda - We’re sorry that you were not completely satisfied with your first. We have reviewed your account and see that, per our Satisfaction Guarantee, we processed a complimentary reformulation to better reach your hair color goals in October. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |