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Custom Color Set
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66,818 Verified Client Reviews |
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Perfect colorThe changes made to the second purchase to slightly darken my color were perfect. 0 of 0 people found this review helpful. Did you? |
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my hair came out looking like a copper pennythe product is a very good product - hides all the greys and was easy to apply. the odor was sooo intense, not good for people with liver problems to breathe in all the fumes. really don't know what chemical it was thou. the colorist changed my color and I spent my weekend washing my hair over and over again just to tone down the red copper penny color. Plus the roots are so much darker than the rest of my hair. It definitely looks like a bad home dye job. I had asked for brown with highlights but now I have pale pink blond with reddish copper dark roots!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsL - We’re sorry that your hair color came out uneven and brighter than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out and tone down your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation. |
Packaging and color coverageI have very gray hair so coverage is important. I'm not sure if the color I selected is too light or my hair isn't taking up the color. I'm going to go with a darker shade to see if I get the coverage I want. I like the packaging with everything coming together. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We’re sorry that you were unhappy with the gray coverage. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Color adjustmentI need a tiny bit more red in the color 0 of 0 people found this review helpful. Did you? |
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FadedDidn't seem to last as long. Gray is peaking through. 0 of 0 people found this review helpful. Did you? |
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Good matchPretty good it matches well. But it doesn't color gray as well as I thought it would. 0 of 0 people found this review helpful. Did you? |
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CoverageThis color didn't cover my white/grey hair! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSondra - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
color only lasted 2 weeks any suggestionsThe color only lasted 2 weeks any suggestions 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGlenda - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
GreyNot great grey coverage, but otherwise a great product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMandy - We’re sorry that you were unhappy with the gray coverage of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Color was too brown, not enough redI wanted a red color with hints of purple. This was a brown color with hints of red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLoana - We're sorry that your most recent color order did not meet your expectations. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |