|
Custom Color Set
|
66,880 Verified Client Reviews |
|
Sort by: |
|
Color not holding and hair is dullThe product was really great in the beginning, it lasted and my hair remained shiny. However, the past few shipments seem to not have the same quality. The color is not lasting. The hair in my part is turning a dull dark red just a week or two after the application. The color also does not seem to be the same shade it was in the past. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCindy- We apologize that your recent few shipments have not been 100% satisfactory. One unique benefit of our service is that we can adjust your formulation based on your feedback. We have just reached out to you to see how we can best understand and achieve your hair color goals. Again, we are sorry that your last few orders have not been completely satisfactory. |
SO UNHAPPYI have been using eSalon for a few years and loved the fact that it is delivered right to my door. The color which was suppose to be a Golden Mahogany turned out to be a reddish color . I used it and when I tried to change my color I was informed that no they could not do it. But even with that said, I still continued to use the product. My big problem was last August 2015 I received my shipment and put the color on , followed directions as usual. The next thing I know my hair is falling out in clumps. I always had long thick hair, but not anymore. The last shipment sent to me sits in my closet. I assume something was wrong with that last batch, but with that being said I will never use their product again or recommend it. Buyer beware! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDawn - We are truly sorry to hear that you had a negative experience. As a longstanding client, your experience is important to us, however, since we didn't hear from you about these issues, we were unable to help you per our Satisfaction Guarantee. We would welcome the opportunity to assist you personally at anytime, so please feel free to email [email protected] or call us. |
Custom Hair ColorDid NOT like!!! Made my hair even darker! Will not order again. Cancel my account & do not send any more!!! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMary- We apologize that your hair color turned out darker than expected. We see that we have already reached out to you per our Satisfaction Guarantee and have turned off your service. Again, we are sorry that your eSalon experience was not 100% satisfactory. We hope you consider trying our service in the future. |
Colour didn't lastThe colour was perfect but lasted just two weeks. The previous one I had lasted for much longer. Really not happy with this one. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSue - We’re sorry that your hair color faded faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
Color had too much red in it.Color had too much red in it. I don't have red normally and do not like red. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMarg- We apologize that your hair color had too much red in it. One unique benefit of our service is that we can adjust your formulation based on your feedback to customize your color. We see that we have already reached out to you per our Satisfaction Guarantee and have turned off your service. Again, we are sorry that your eSalon experience was not 100% satisfactory. We hope you consider trying our service in the future. |
Does not cover graysThis did not cover my gray. I followed the directions to a T and even had a friend here with me to go over it. My grays turned blond and after two weeks faded out to the rays again even when using the e salon shampoo and conditioner. I would like to cancel my account at this time. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJennifer - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Did not workIt didn't put any red in my hair. It barely lightened my hair. Huge disappointment. Never had this problem with store bought dyes for half the price or with my stylist for triple the price. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMichelle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
my colori didnt like the color, i wanted more red and bright. no me gusto el color no es e rojo q queria. parece mas cooper q rojo 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMayhiela - We're sorry to hear that you were unhappy with the hair color. You'll be happy to know that the color can be adjusted at eSalon, which is what makes our service so unique! We look forward to delighting you in the future! |
Pleasantly surprisedI was skeptical to try this. I normally go to a salon to have my hair dyed because I am afraid if I do it on my own I will mess it up. I'm getting sick of paying salon prices so I figured I would give this a try. It was easy to apply. The instructions are simple. I was really happy with the results. It was a spot on perfect match to my previous color. I am very happy with this product and I will be using it again! 27 of 27 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJessica- We're so happy to hear that you're enjoying your custom blended hair color! We truly value your feedback and look forward to hearing from you again in the future. |
eSALON ROCKS!!!I've NEVER been great at coloring my hair and usually have it done professionally. The first time I tried eSalon, not only was it easy to self-color but it completely colored my gray hair AND made it shiny. The color lasted far longer than any store bought color OR professional job. THANK YOU! My locks look beautiful and I get compliments all the time. 23 of 23 people found this review helpful. Did you? |