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Custom Color Set
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66,880 Verified Client Reviews |
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Good productThe custom hair color is a good product, it does not damage hair and the color is nice and long lasting. The only problem is that it does no cover greys very well. 0 of 0 people found this review helpful. Did you? |
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best hair colorthis is the only color that has not giving me any allerge 0 of 0 people found this review helpful. Did you? |
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not the color i orderedI ordered golden blonde. My hair is now brown. Nothing golden or blonde about it. Not was i was after with summer coming. I tried. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynne - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Liked color but damaged hairI really liked how the color turned out. However, I had a lot of breakage and damage to my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - Thank you for your feedback. We’re sorry that your custom hair color left your hair feeling damaged. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
customizing to what they thought I would wantgiving me what they thought instead of what I asked for didn't work for me, product and items included nice, but I know what haircolor I would like, and would have been better to get the color I ordered instead of what they thought I would need. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSylvia - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. We look forward to crafting your reformulation. |
Color and cost....The color wasn't as expected and the grey didn't cover completely. My bigger concern it the increased cost. I won't be able to continue if it doesn't meet my expectations for color, grey coverage and time that it's supposed to last. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheree - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation. |
DisappointingWay too runny and difficult to apply in the manor of the instructions and I didnt receive my bonus bottles :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherry - We're sorry to hear that you were disappointed by your experience with your custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. |
better than the box hair coloringIt looks like I had my hair professionally colored and the gloss really boosted the overall color of my hair. I'm in love with esalon. 0 of 0 people found this review helpful. Did you? |
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Best semi-permanent colourI liked the personal attention to detail and the whole process of trying to obtain the perfect colour, the packaging, accessories, etc. I would definitely use this for my long term hair dye were I to continue dyeing my hair. However, I have decided to go back to using henna mixes with natural ingredients only because of a continuous scalp problem which other hair dyes exacerbate. I would recommend this brand to others nevertheless. 0 of 0 people found this review helpful. Did you? |
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Natural looking!!!I love my hair color from esalon!!! 0 of 0 people found this review helpful. Did you? |