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Custom Color Set
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66,903 Verified Client Reviews |
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Expected moreI purchased this product trying to find something to cover my grey. This product did the same as others and just covered it up for the 1st wash or two and then that was it. I expected more from the priduct. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrenda - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Pretty much my same colorI sent in two pics and a pretty clear description of what I wanted (brighter and warmer/redder), but the the color I got is barely different from my natural color. If anything, it's a little browner, not redder. The color is good quality and not damaging, but the shade wasn't what I was looking for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHannah - We apologize that your color turned out differently than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Changes madeYou ladies nailed it thank you so much!! I tell everyone I know about you!! 0 of 0 people found this review helpful. Did you? |
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Best hair colour I have ever usedThis product is great long lasting and no harsh smells .It is very convenient no remembering when should I do it you decide how often and tweak it accordingly. Once it is set you just wait for it to come in. 0 of 0 people found this review helpful. Did you? |
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I LOVE the color we came up with together!I've had a couple different color changes. I thought it was great how your team worked with me to get to a color I love. This is the color I will keep. Also, the shine solution works great! 0 of 0 people found this review helpful. Did you? |
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Convinced meI've been coloring my hair for years!! I was reluctant to use this!! You've convinced me....color is great my hair doesn't feel as damaged as it has been feeling over the last few years!! Loving this!!! 0 of 0 people found this review helpful. Did you? |
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Love this color, it's so easy.Amazing, right to your door color, best customer service! No waiting, it arrives on time always, changes are a breeze. 0 of 0 people found this review helpful. Did you? |
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Love the colourBest color I've got in a long time my hair looks great manageable just love it . 0 of 0 people found this review helpful. Did you? |
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Great Products, Great ServiceI love this hair color! eSalon provides an excellent product with fantastic service! 0 of 0 people found this review helpful. Did you? |
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Color is always GreatMy hair has never looked better since I began using this product several years ago. Thank you! 0 of 0 people found this review helpful. Did you? |