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Custom Color Set
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66,880 Verified Client Reviews |
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Best Product EverAfter reviewing my pre photos, my stylist picked a different color than I originally asked for, so I was a little apprehensive. Especially after reading some very negative comments on a Facebook advertisement post (where I had first hear of the site) mostly from what I now assume were professional stylists trying to ward off Esalon's potential new customers. However; in the end, I agreed to the Esalon stylist's suggestion and went for it. I was pretty excited when it arrived! The box itself was adorable. I carefully followed the instructions exactly, even though it was quite edifferent than the store box brands I'd used before! Well let me just say, I am beyond satisfied!! The color is amazing, all the greys are covered, from root to tip the shade is flawless (even though I had a severe line going on), and to top it all off there wasn't a strong chemical smell to my hair after using the complimentary shampoo and conditioner. I'm soooo hooked! Consider me a customer for life! 0 of 0 people found this review helpful. Did you? |
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I love e The color i want to go a little ligtger net timeI love The color but i will like a litter ligther next time no too lighter but a little 0 of 0 people found this review helpful. Did you? |
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Good Product-worth checking outLike everything about this hair color except the smell. I have been taking it to my salon and having my grey grow out highlighted with it to soften the impact of growing out my copper hair to it's current natural grey. 0 of 0 people found this review helpful. Did you? |
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Too dark and turned hair green.I am very unhappy with this product but the conditioner was great 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrystal- We’re sorry to hear that the results of your most recent formulation was too dark and had a green tone to it. We’d love to remedy this by sending you a complimentary reformulation to neutralize any green tint. We have reached out to you with instructions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope you consider using our service again in the future. |
Hair colorI asked for a lighter color,the color that it turned out was not light brown,it is to dark for what I wanted.I will try the other products I ordered but I think I have to go now to the salon and get the color I wanted I will rate my other products to see if I will order again thanks,for cutting u should pay for my salon visit. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle- We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
didn't like at allThe color was way too dark. And not what I was expecting. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeslie- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Cancel orderSorry my roots came out ok, but when ran through rest of hair my hair has a blue green tint...now have to go to a professional for a toner.I've been coloring my own hair for 20 years and never had a problem... please cancel order... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria- We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Expected moreI purchased this product trying to find something to cover my grey. This product did the same as others and just covered it up for the 1st wash or two and then that was it. I expected more from the priduct. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrenda - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Pretty much my same colorI sent in two pics and a pretty clear description of what I wanted (brighter and warmer/redder), but the the color I got is barely different from my natural color. If anything, it's a little browner, not redder. The color is good quality and not damaging, but the shade wasn't what I was looking for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHannah - We apologize that your color turned out differently than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Changes madeYou ladies nailed it thank you so much!! I tell everyone I know about you!! 0 of 0 people found this review helpful. Did you? |