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Custom Color Set
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66,903 Verified Client Reviews |
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Best ProductEven though I love this product more than any other product or salon, I only gave four stars because I wish the color on my gray roots will stay longer. But other than that no other complaints. Great product for your money, soft hair after the coloring, shipment is on time and flexibility of order change. 0 of 0 people found this review helpful. Did you? |
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BEWARE! Harsh Color It burned my head!The 1st time I left the color on for 30 mins and it was so painful. I had to get meds from my Dr. Like a dummy I tried it again but for only 15 mins, less of a burn but my forehead and left eye were swollen and I still needed meds! If you have sensitive skin, BEWARE! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJasmine - We’re truly sorry to hear that you experienced an allergic reaction. We include allergy test instructions with every order because we recommend clients perform the test before each hair color application, especially if they have had reactions in the past. Since you've had such an adverse reaction, we welcome you to go over our ingredients with your physician to identify a brand you are not allergic to, and we hope you are feeling better! |
DisappointedLooks like I did nothing to my hair. No change. :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatalie - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
ProductYour product is quite good but didn't suit my hair because it didn't cover my roots properly as I have lots of greys, so decided not to buy any more. Sorry 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTatiana - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Hair ColorIt was too dark. Wanted it lighter for summer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheryl - We are sorry to hear that your hair color turned out darker than you expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Did not last!I loved the hair color result but it only lasted about a week!! Faded almost immediately and gray was not adequately covered! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
InstructionsMy product came with no instructions tried getting them but not helpful can't even color hair very disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGloria - We're sorry that you're unable to locate your instructions! We're currently sending a digital version of your instructions to you via email. We look forward to hearing from you soon. |
Hair colorI really love this hair color my hair stays soft all the time even after 6 weeks and even longer. 0 of 0 people found this review helpful. Did you? |
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Fabulous colourColourist got the shade just right, easy to use came with everything I needed. My hair is glossy and looks amazing :) 0 of 0 people found this review helpful. Did you? |
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Love itWith easy to use instructions my partner was able to colour my hair (first time ever for him). The colour has lasted and covered my greys, no one seems to notice iv coloured my hair either which is exactly what I want.... A natural look. I like that I can amend any aspect of my order easily, and it comes automatically in the requested time frame, which can also be amended. Having the colour guard and remover for skin is also a blessing. And a reasonable price for a professional product. If only the act of colouring your own hair was easier ;) 0 of 0 people found this review helpful. Did you? |