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Custom Color Set
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66,637 Verified Client Reviews |
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Nope Nope NopeI had my personal color mixed to a dark blond. When I put it on my hair it turned it a dark blond but an orange dark blond. Not an ashy dark blond like I wanted. Now I’m stuck with orange hair for a while till I can fix this. I’m so sad because I read great reviews. 😭 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Sensitivity to productIt first looked ok but my scalp did not react well. Not sure if it’s the dye, the shampoos or some other allergy. Very itchy scabs on my scalp, around ears, neck. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEileen- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Please keep an eye on your email- we will be reaching out shortly with further information. |
Strong Smell& Wrong colorThe color was too dark on the strand test and the ammonia smell was overpowering so I opted not to use the product and cancel my account. They were willing to create another color for free but the smell turned me off. The products included in the box make a great presentation and are all the items you need. And the price is great. I don't normally color my hair and this was not for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsThank you for your feedback! We are sorry to hear that our product did not meet your expectations! Our product can smell stronger than some traditional color as it is custom-blended per order and does not sit in transport and on shelves for months at a time like a lot of traditional color can. We're so sorry for any discomfort experienced! We recommend applying in well-ventilated areas whenever possible. Please feel free to reach out if you need any assistance. We are always happy to help! |
To Dark for me.I'm not happy with the color that I had rcvd. It to dark and I didn't like it. I know I had asked about no being to red. My hair looks more like black....since my real hair color is dark brown. I also would like to Cancel my future orders. Thanks for everything, Carmen 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarmen- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Two chances, not happyI have now tried this product twice and both times have been have not been happy with the result. The first application was very brassy and didn’t cover my greys. I let the colourist know this and they adjusted the colour. I received my next kit with instructions for a ‘root refresh’ which I followed to the letter and I now have darker bright roots and lighter ends. I have been home colouring my hair for over 20 years, so I’m not novice at this. It also smells really really bad, I felt quite wheezy using it the second time. I haven’t had that issue using box dyes here in the UK. I won’t be buying again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I sent backThe hair dye smell way too strong 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrystal- Thank you for your feedback. We are sorry to hear that the scent of our product was too strong for you, and we apologize for any discomfort experienced! Our color is custom-blended and mixed per order, so it can seem stronger compared to traditional box color which can sit on shelves and in transport for months at a time. We recommend applying in well-ventilated areas whenever possible. We will be reaching out shortly to discuss this further. Thank you for reaching out! |
Worst experience in 25 years of coloringI have a pixie cut. Very easy to color. I mixed color and developer, as per instructions. Within 10mins it turned into a watery, dripping mess. I couldn't act quick enough to prevent my bathroom carpets getting ruined. Didn't realize it had ran down my arms, I have MS, and it got on my walls. Nothing will take it off. Now I have to paint. Shipping box is pretty, so I gave 1 star. Can't figure out how to cancel 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
WorstNot even close to strawberry, I want to cancel this immediately, the website doesn’t give you the option to cancel the service. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVictoria- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Unable to useProduct came in damaged 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGrace- Thank you for contacting us! We are so sorry to hear that your order arrived damaged. Please keep an eye on your email- we'll be reaching out shortly to make this right. Thank you for your patience! |
I want my money back now. Including the shipping cost.I just finished coloring my hair with the esalon color sent to me to go from dark blinde to light blonde. I have never dyed my hair before and now I am a strawberry blonde. I am so upset I cant even express how upset I am. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristy- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |