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Custom Color Set
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66,689 Verified Client Reviews |
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Good colourIt’s a good colour and good for my greys but I wish it covered my greys more around the sides and front 1 of 1 people found this review helpful. Did you? |
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Custom color setNow I LOVE my beautiful color, it suits me so well and I have recommended Esalon to everyone who comments on it!! The only reason I gave it 4 stars is because they don't send me quite enough color to cover my hair even tho I have expressed this many times to my color care specialist(s). I wish they would increase the size of the bottles 0 of 0 people found this review helpful. Did you? |
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I like itI love the color. It’s simple to my husband to apply. My hair is wonderful and shiny. 3 of 3 people found this review helpful. Did you? |
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OmgI’m so impressed with your fantastic product! I have had your product under my sink for 4 yrs and I can’t believe I waited this long to use it!! Thank you you saved me! I made a video for yall! Thanks again! https://share.icloud.com/photos/01a78SG1HMPQ-9xp8StkFjP5A 2 of 2 people found this review helpful. Did you? |
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Best hair color and customer service ever!Thank you so much for getting my color to me in CA and waving the charge! I checked at home in PA and the box never showed up. I colored my hair this morning and I’m feeling so happy!! I will add a new photo of my lightened color - it is perfect. 1 of 1 people found this review helpful. Did you? |
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PERFACT COLORThis time I received a perfect color. Thank you so much. Catherine 1 of 1 people found this review helpful. Did you? |
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HorribleThis was too dark, did not cover grey, and dried my hair out more than any other color I have ever used before. You couldn’t even tell that it had been colored. Just made it look very dry and unhealthy. No difference in color. I want to know how to cancel this because you keep trying to take from my account and I am not approving it, but do not have the option to cancel. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
DisappointedI had my first purchased last October ‘24 and it didn’t work to my hair and i still have some color left. I was shocked when i checked in my email i had ordered notification last December 8, 2024. I directly contacted customer service in the same day just a couple of minutes difference to report the issue. Jackelyn who reply me after a day and said the item is already ship (how come??) just received the notification and ship already!!! She adviced me to wait my ordered to arrived and return the item in order to get a refund and i will pay the shipping. I am charged 2x of shipping. I am very very disappointed of the item as well their responsed of my issued. Once i will received my refund.. i will never never order again. Never!! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Ayesha! We apologize for any misunderstanding with your Color Plan, and service. Please check your emails, we got back to you to help you further. |
Not the right colorI wish you could talk with someone about your purchase. It takes a long time to get a response via email. The color is good quality but hard to get the color you are looking for. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMichele - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Won't use againChose darkest black, my hair has turned a inky black colour, not what I was looking for at all. My hair is also so damaged from using the dye, it's completely dried it out and ruined the ends and made them look dead. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Lucy! We are sorry to hear your color turned out different from what you expected, and your hair felt damaged. Please check your emails, we got back to you to help you further. |