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Custom Color Set
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66,637 Verified Client Reviews |
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I was very dissatisfied with my colorI will not ever order from you again. Please remove all auto orders and cancel my account. I need to speak to someone about a refund, 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Wrong colorI asked for my color to go reder this time but it is way more brown then red. I have hated my brown hair for over 25 years now I'm stuck with a color I dislike. And have to wait to fix it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Dreadful ResultSince using this product twice, the first order arrived, the colour was not as expected at all with NO grey coverage. The second has left my hair totally the wrong colour and still NO grey coverage. Advisor no help at all!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with our color and care experts to resolve your concerns per our satisfaction guarantee. Please let us know if there is anything else we can do to help! |
doesn’t cover my gray hairterrible i want a refund and stop shipping 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLili- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Custom colorLeaves large amounts of heavy greasy build up. Requires 4 to 5 washes to remove and in doing so removes most of the color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrandy- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Love the conceptSo I love that this set has everything you need (except a cap) to dye your hair at home, and it’s very cute, simple, and organized...but the dye didn’t do anything at all. The only reason I know if wasn’t all a figment of my imagination is that my hair smells like the dye, buuuut it looks exactly the same as before even though I followed all of the instructions to a T. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda- Thank you for contacting us! We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs. |
Allergic reactionUnfortunately I had a bad allergic reaction to the color kit and my head was covered in itchy hives for a week. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeanna- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Not a matchI had a really hard time applying everything especially at the back and didn’t know what I was doing. I followed every instruction I was given and the color came out very ugly and way darker than expected. My roots look like they weren’t colored at all. I regret this purchase immensely. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsOlivia- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Changing my colorI have sent two emails for adjust my colors and I never hear back from anyone. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy- Thank you for reaching out! Hair color comments left under Adjust My Color are typically first reviewed on or after your next order begins processing. We are available for more immediate assistance at [email protected]. We will be reaching out shortly to further discuss your color. We look forward to crafting your next custom color soon! |
Color does not last long enoughI switched from semi-permanent to permanent color and it still does not last as long as I would hope. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |