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Custom Color Set
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66,637 Verified Client Reviews |
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Hair losshad a lot of hair loss and drying 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia- We’re truly sorry to hear that you have recent experienced hair loss. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Thanks for reaching out! |
GrayNot really covering all my gray. Maybe they can twick the formula. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Would give ZERO stars if I couldMy kit arrived damaged. I tried to chat online, but as soon as I wrote a message in the chat, WHAM! the chat disappeared and I could not reload it. I tried sending a message....same thing. I got the color allover my hands when retreiving the mail, as the color bottle was open and damaged. Needless to say, it got on my hands as well. Junk packaging. I want no more products from eSalon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon- Thank you for reaching out! We are so sorry to hear your order arrived damaged! We will be reaching out shortly to make this right. |
Convenient but not liking the product overall5 stars for convenience, price, packaging, and customer service. However, I’m not a fan of how much residue is left in my hair as if I left coconut oil in that won’t wash out. I have dark brown hair and needed this product for grey coverage (3 stars) and to tone the red (2 stars). I know this is challenging, but the red is still there and needs more green to balance, and the grey coverage doesn’t last long. 0 stars for how difficult it is to wash out. It’s weird, but I feel like my first experience was the best. Each other time just somehow became worse. I just lost motivation to continue to use this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie- Thank you for your feedback! We are sorry to hear that our color did not meet your expectations. We will be reaching out shortly to discuss your color and account further. Thanks for reaching out! |
It’s April 11 2019 . Send my money back..I did not sign up for continued purchase!!! I want my money back.. stop sending me packages.. I sent back the pkg and still no refund. You sell it for $10 here, and in my account you took 25$ for one kit??? Refund please!!! 0 of 0 people found this review helpful. Did you? |
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Not the right colourI wanted colours that are more blonde and not red as I have a vast amount of grey /white roots and end up with multi toned undesired hair colouring. One unhappy Lady. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMrs Emma - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
Didn't cover up the gray well.I followed the directions as given, did not feel like it covered up my grays like it did the first time I used the color. I could see grays the next day. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color is too darkI wanted my color to be blonder and lighter and I did not want another shipment but yet you sent it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
No conditioner in my kitGave me 2 shampoos 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPaula- Thank you for your feedback! We are so sorry to hear that your kit arrived missing your conditioner packet! We'll be reaching out shortly to make this right. Thanks for reaching out! |
The formula changedI have been using this for quite some time (since 2/2016) and the quality has been excellent and consistent. I never had to update the color and my hair has been even. Then the box changed and with that the hair color. The quality of the color and supplies (even the font) has significantly decreased. It is like it is a knock off of the former version. I wanted to give the new formula a few tries but no... There is a clear line in my hair color from the previous colorings and this new version. So disappointed. I am now looking for an alternative after being happy with this product for over two years and many colorings. I would give the older formula a 5 but this new one is definitely a 2 or lower. 30 of 35 people found this review helpful. Did you? |
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Response From Our ExpertsKristy- Thank you for your feedback! We can confirm that our formulation has not changed, however we will be reaching out shortly to discuss your color further and see how we may be able to adjust it to better suit your needs. Thanks for reaching out! |