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Custom Color Set
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66,637 Verified Client Reviews |
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Mix OutcomesCustomer service great. comes in a cute little box, stain guard smells n feels lovely. Colour application was easy BUT THE COLOUR WAS COMPLETELY WRONG! I have natural brown hair, after application I had a gothic look with jet black hair. That said, esalon offered a free colour set. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMozma- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
UnhappyI requested lighter color and it actually looks darker. It did not cover my grays and there was not enough product in the bottle. My hair his very long and thick. Very unhappy! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Custom colorLooking to cover grays particularly at both sides right above the ear/face area, didn’t work well at all & not even after 1 week grays are clearly more visible. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGloria- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ColorThe color matches perfectly for my roots. But I also did the highlights and it didn’t even do anything. I was so disappointed in the highlighting kit. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly- Thank you for your feedback! We are so happy to hear that you are loving your custom color results! We will be reaching out with further information regarding our LightSet highlighting kit. Thanks for reaching out! |
CrapDoesn’t cover grey, didn’t cover my ends well, have mismatched hair. Not happy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmma- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not at all like the pictureThe color was completely off the tone was wrong. Unfortunately I'd have to say I'm very unhappy with this and will be canceling my account.. not only that it burnt my scalp and I have never had that out of 36 years of coloring my hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheena- We’re very sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We will be reaching out shortly with further information. |
Custom colour?Way too dark and is brown not Auburn. I asked for a medium Auburn and sent a pic. Way off base 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Crappy, cheap hair color!Crappy, cheap hair color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
AprilColor is still coming out too red/orange. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerri- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
worst ever!This color made my hair turn BLACK! I went from light brown to BLACK!!!!! awful! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatherine- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |