|
Custom Color Set
|
66,925 Verified Client Reviews |
|
Sort by: |
|
Good ColourThis gave good overall coverage on my very dark brown hair, especially the roots. I would still like a little more red in, but otherwise great 0 of 0 people found this review helpful. Did you? |
|
GoodLoved it when first applied. It has faded some but still looks good. 0 of 0 people found this review helpful. Did you? |
|
good productI liked the product , loved the colour and easy application. However I felt the colour didn't last as long as I would have liked 0 of 0 people found this review helpful. Did you? |
|
Jodis reportWas a little scared at firs never using a brush to put in color. It seemed so red. When all was done it came out Great 0 of 0 people found this review helpful. Did you? |
|
Good colorLove the color and hair feels smooth and healthy,not brittle like with other home dyes. Could provide a little more shampoo though for longer hair. 0 of 0 people found this review helpful. Did you? |
|
Not quite the right colorStill need less red tones and more brown tones. After a couple of Washington people refer to me as a redhead. 0 of 0 people found this review helpful. Did you? |
|
Worth the effortOf course this wasn't as easy as the salon I went to where I paid $250 for my grey to be covered (and they were inexpensive compared to any NYC salon)....but then, they used basically the same products (demi)....and actually took my hair color almost 2 shades darker even though I requested not. Somehow Esalon was able to match my color IDENTICALLY based on my photos, so this looks MUCH nicer than my expensive salon visit. Do I hate the time it takes? Yeah, I do....but I do have to say it is very very worth it! ;) 0 of 0 people found this review helpful. Did you? |
|
Good for roots and endsThe product is very good. However I changed up to add more blond and I don't think I like that. It's actually red that I want more of. 0 of 0 people found this review helpful. Did you? |
|
Gray hairYour product did nothing to the gray! I'll just buy the over the counter and it works the same. Only covers for a week! Not satisfied! Cancel all together please! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMaggie - We’re sorry that you were unhappy with your gray coverage results. Since the color did provide coverage as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Lovely color, but difficult to rinse cleanI have been using the custom hair color for several months now and I love the color result. My only complaint is that when following the instructions exactly, there is a strange waxy build up on my hair that is very difficult to remove during the rinsing/shampooing process. The first time I used the kit, I used the Stain Guard around my ears and hairline, so when I discovered a gummy residue in my hair, I assumed that it was the Stain Guard which had warmed up in the rinse water and migrated to my hair. The next month, I didn't use the Stain Guard cream at all, but after toweling off my freshly-colored hair, I again found the residue throughout my hair (it feels like I had taken a scoopful of styling wax and mashed it into clumps of my hair). I re-shampooed a few times to remove. This month I shampooed VERY thoroughly and then shampooed again after a long rinse in warm water. I STILL have remaining residue (though less than before). I do have thick hair, but I have never had this particular problem with any other brand of at-home hair color, and I have tried them all. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsWe’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling waxy. Per our Satisfaction Guarantee, we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |