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Custom Color Set
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66,637 Verified Client Reviews |
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Not received order stillDid not receive order do will have to cancel all orders as I’m still blonde and white gray so it won’t work as it should I have moved as well now was not getting any post at all not even my birthday card of my mum 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra - We’re sorry that your order hasn't arrived! We have reached out to you to discuss how we can best assist you moving forward, per our Satisfaction Guarantee. |
Color did not lastI followed directions to the letter and the color only lasted 5-7 days. My color is back to what it was. Not happy at all. Loved the color the first 2 days and then all of the sudden, dull and back to what it was. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Not enough colorI'm currently walking around with half brown/half soft black hair because there was not enough color to cover my med length thick hair (which i disclosed on my quiz). When I emailed the company they changed my future order but offered nothing to handle my current situation.... I'm about to head to a salon to fix it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
AwfulMy hair turned banana yellow. It cost me $120. to fix at a salon. Please cancel any further orders. I will NEVER use your product again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKendall - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Can’t get my colour right3 months running and still can’t get my colour right and no offer of a refund!! Won’t be recommending you to anyone 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMandy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not happy with colourColour never lasted long around 3 weeks and was not colour I expected either 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not the right colorColor came out with too much red, was afraid to try again for fear they would not correct enough. Would have been nice if they spoke to you more before your first color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarge - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
returnI would like to return the items I ordered. please send me the info to do this. thank you Elizabeth 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know your would like to return your order. We have reached out to you via email to discuss this matter further. Please keep an eye out in your inbox. |
Goldie Locks?I specifically made notes that I was trying to remove the gold from my color and all I got was gold. Hard to believe the color was 'made' for me especially based on my comments. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRhonda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My hair looks black!I wanted to go darker but this dark brown looks black on me! I was upset. Hopefully some color will wash off. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAraceli - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |