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Custom Color Set
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66,925 Verified Client Reviews |
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Turned greenFabulous beginning color. As the color faded, it turned green. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGabriele - While we're glad you enjoyed your initial color results, we sincerely apologize that it faded to an unwanted green tint. We see that a refund was processed for your order, per our Satisfaction Guarantee. Again, we're sorry that you were unhappy with your experience. |
No resultsThey sent me a root only treatment. This did match my request for something to better transition my roots and highlights. I'm not sure if it was a miscommunication on my part or just a bad color match but i feel like i would have felt more confident and achieved better results in a box set from Walmart...Over all its a neat service but I wasn't thrilled and felt like I have wasted my time and money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLydia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Colour Faded Shortly After DyeingThe colour was pretty for about the first three days, it then faded into a copper and finally turned to a brown colour that is slightly darker than my natural shade. I used a colour safe shampoo/conditioner as well. Maybe instructions or the dye needs to be optimised for my hair type. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristina - We apologize that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your expectations. |
It didn't last more than two weeks.And I had requested cancellation before 5/16 and you sent me another one anyway. I would like my money back. 0 of 0 people found this review helpful. Did you? |
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this product is amazingI used this product for almost 2 years and I will use it forever my hair looks natural and healthy 0 of 0 people found this review helpful. Did you? |
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Nailed itThis is exactly the color I was looking for and it looks great. The color has held up well through washing too. 0 of 0 people found this review helpful. Did you? |
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Great productThis is the easiest and best haircoloring product out there 0 of 0 people found this review helpful. Did you? |
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fantasticI love this colour and it goes on very well, would recommend it 0 of 0 people found this review helpful. Did you? |
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Hair colorLove using the hair color, I was buying my color at the beauty supply store and noticed since I started using this my color stays longer. 0 of 0 people found this review helpful. Did you? |
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Loved it!Loved it, long lasting and really holds the color! 0 of 0 people found this review helpful. Did you? |