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Custom Color Set
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66,655 Verified Client Reviews |
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eSalon Color turns my hair RedI tried eSalon because I’m on meds for RA & since taking them every brand of dark blonde boxed color turns my hair Red! I thought eSalon would work because When I go to the salon my hair turns out just like I want it. So I figured if eSalon colors custom made for me & it’s from a Salon then I should get Salon results, Right?? Nope... first 2 eSalon orders turned my hair Red! I tried to cancel but they offered to change my color at no charge but even the new color turned out Red! Thankfully I had ordered their highlights, which are great & I did Balayage & it hid a lot of the Red! I did cancel my color order because If I want color that turns my hair Red I can go to Walmart. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsMandy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Not ExactlyAfter some back and forth with the stylist, I was hoping for more for the "natural blonde" displayed on the site...What I got appears to have more red tones, than blonde. I'd be happy to send a pic. It was simple to use, but the odor was quite strong and it did leave my hair with a healthy shine. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
I want to cancel, not happy with the colorDidn't change my hair color at all and was difficult to rinse out. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsJeannette - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
No like itI do not paint the root well and I do not have a lot of color at 2 weeks it was made Brown 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsMireya- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Something newI'd like to change n start my choices over 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelanie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color dullNot enough gold as requested. Cancel future orders 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsYvonne - Thank you for your feedback. We are so sorry to hear that we haven’t got it just right with your color. We're always looking to improve our service and products, and truly value everything our clients say. We can confirm, per your request, your account has been canceled, so you’ll no longer receive automatic orders from us.We truly appreciate your feedback. |
Color fadedI had such high hopes for this product. I chose medium brown and although the color was lovely in the beginning, it began to fade after the second shampoo, even though I used the color shampoo and conditioner that was provided in the kit. I will not be ordering again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGerri- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didn’t like the productsColor continuously way darker than desired. Makes my hair feel horrible, dried out and snarly. Coverage doesn’t last any longer than the store color I was using before and went back to. Very disappointed with this subscription. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsFelicia- We appreciate your feedback. Upon reviewing your profile, we see that you have previously worked with one of our Color Experts to help resolve your concern. Please let us know if there is anything else we can do to help! |
Do Not LikeI do not like your product. I expected full coverage and a beautiful color. The color I received is very red and less superior to salon color. I have very fine and delicate hair and prefer to go back to my colorist at the salon. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsPeggy- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your account concerns. Please let us know if there is anything else we can do to help! |
YikesThis might be my own fault, but I asked for my color to not be so red and instead my hair looks reddish green... I had to go to the salon to get it fixed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |