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Custom Color Set
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66,655 Verified Client Reviews |
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Reached out about color mess up and never heard backMy first ever order and I love the packaging and fast shipping, however, I ordered a brown with copper tones and the color took beautifully at my roots but left the ends discolored and with a purplish tint. My hair looks multiple colors and I can't even wear it down. I emailed the woman who mixed my color with attached photos of the complete color difference between the ends and roots. I never received anything back, she just attached the photos I sent to my account. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberlee- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Do not like the color at allPlease cancel any future orders. I can get a color I like 100% better for a lot less....thanks but CANCEL 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Never as bright as I'm hopingI have adjusted my color a few different times and I can never get the proper colour I'm looking for. It doesn't even really stay for that long, even when I use the special shampoos and conditioners. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRebekah- Thank you for reaching out to us here at eSalon! Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to further discuss your color needs! |
Didn’t likeThe color was awful. I ordered what I always order elsewhere but turned my hair black black black!!! I wanted brown. A pretty brown like your pictures showed. Also turned my hair straw like. Even with several washes & conditioning still straw like. Will not use you again. Cancel everything. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPeggy- Thank you for reaching out! We are sorry to hear that your color came out darker than you were expecting and that it did not meet your expectations. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Still searching for the exact color really like the service and stubborn grays sOverall product satisfaction is ok still need to find that exact color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJune - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Care Representatives has sent you an email to get this resolved for you. We appreciate you reaching out! |
ColorHavent used it yet but good luck otherwise 0 of 0 people found this review helpful. Did you? |
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Light BlondThe colour is a little too golden for my liking but not bad. I really wish the smell wasn't so awful though. It's terrible. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKeila - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Care Representatives has sent you an email to get this resolved for you. We appreciate you reaching out! |
haven't used. wanted to find out how to return, wanted to go lighter for summer.i was on vacation the weekend all the emails came before color got sent! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShannon- Thank you for contacting us! We will be reaching out shortly to further discuss your request. Thanks for choosing eSalon! |
Wrong colorI wanted bright red. You sent me brown, almost the exact shade of my natural color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Gray still there!I followed the directions and did not cover the gray! Company keep sending me root color amount, for that price let me decide what I need! Done! Going to the salon! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRoxanne - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |