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Custom Color Set
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66,655 Verified Client Reviews |
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Asked for ash blonde and got orangey goldAnd I have a neutral blonde base, should not have been difficult for a so called professional colorist to get right. Also, covers LESS gray than my own at home mixes, and I only have maybe 20% gray. Glorified box dye. Giving 2 stars just because it didn't turn my hair green. Low bar 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsOlivia- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
never againdid not do anything but hide my gray hair, my hair was not darker, does not show the purple tint in the sun. The mixture black, red and purple made a dark brown like my hair was already. For the price NOT worth it, very disappointed, I would have never paid 30.00 for a 1 time color, it's only 9.99 at the pharmacy for the same results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We apologize that your hair color wasn’t what you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order to a COLOR REQUESTED. We look forward to crafting your custom color! |
Will not purchase againThe fumes from the coloring mixture were unbelievable. I waited outside until time to rinse to ease my constant eye irritation and coughing. The color did not last. Will not use again even if it was free. I will go back to L'Oreal Excellence. A much better product! I was able to stop my plan, however cannot find where I can delete my account completely 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRuth - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
My "personalized" color was exactly my natural hair colorThe color they sent me didn't change my hair color at all. What a waste of money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
The color is to darkI need a light golden brown. Please. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlicia - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
My hair is wrecked for the next two plus weeksI used my first kit from e-salons and was very happy with the results. I just used my second kit and the results were shocking and horrible! I'm just waiting it out to fix the damage to my hair. I have cancelled any further products from this company and I am sure they will not refund me for the disaster of the recent product I used. I was a golden blond now I am a very orange redhead... I guess its my new 4th of July look... yuck! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJean - We truly appreciate your feedback and apologize for any dissatisfaction. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
RedWhen applied it covered well but had lots of red tones. Don’t like the permanent color and had rather have a semi-permanent color that fades off. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. We have also added a credit for one complimentary reformulation, per our Satisfaction Guarantee. We look forward to hearing future feedback! |
Made hair fall out!Made my hair fall out by the handful!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - Thank you for your feedback. We apologize for the disappointing experience you had with your hair color. We're always looking to improve our service and products, and truly value everything our clients say. Keep an eye on your inbox for more details. |
Not for meThis product does not cover my gray and makes my hair extremely dry 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElaine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Love the productsLove the products. Only thing I didn't like is that I haven't got to the intense red that I'm really looking for. Sent pics in made the adjustments with the team. Will try again this go around.. More brassy color than I want. I want real bright intense red. It's more of a Dr pepper color. I'm ok with it but just not what I want 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVicki - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |