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Custom Color Set
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66,689 Verified Client Reviews |
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It does lastOk but not different from 10 dollar dye 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaymon- Thank you for your feedback! We're always looking to improve our service and products, and we value everything our clients say. We hope to continue helping you find hair perfection. Thanks for choosing eSalon! |
ColorThe color is very dark—much darker than I thought. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacqueline- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
TerribleI will never order from here again color never ever comes out like it’s supposed EVER! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRenae- We truly appreciate your feedback. We are so so sorry to hear that you have been disappointed with your results. Our color is custom-blended and we are always happy to adjust to better suit your needs if we are able to. We will be reaching out shortly to further discuss your color. Thanks for reaching out! |
Was disappointedColoring was darker than I wanted and couldn't stand the ammonium smell. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Dye Guck stuck on my scalpI wanted to love this, the past three shipments have been horrible. It takes at least an hour to get the dye off of my scalp. When the dye is processed it turns into an awful layer of some kind of guck that is impossible to remove. I have to wash with shampoo about four times and condition over and over in order to remove it all while scraping it off with my fingernails. Traumatizing as I only wash my hair once a week. To have to use this much shampoo at once is stripping my hair on top of the already horrendous experience! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Not what I expectedColor came out copper red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMatilda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process. |
Horrible!!Not even close to the color I asked for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
DisappointedI was unpleased with the color, to dark. I followed all directions to the letter and my hair was so burnt I had to go have two inches cut off. I will not use this product again and I will not recommend this product to anyone. Total disappointment 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeanna - We truly appreciate your feedback and apologize for any dissatisfaction. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
color is way offthe color is WAY,too dark. is there anything that can be done,it will be hard for me to live with this? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGail - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
My color is way to dark!The color I received is really dark especially for summer time. I don’t like it! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |