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Color Set
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66,637 Verificado Comentarios de clientes |
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Refund policy and productThe product color is nice but it takes only 1 week to stay in my hair. I returned the last shipment on Jan 9th and up to now a month after I haven’t got my refund on my account. I wished is they so fast on charging your cc, you also fast on returning the money of your customer. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRuby - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this and your returned order a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
No grey coverageDoes not cover grey 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHey Tina, we are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we're so sorry to hear our adjustments to your color did not work out for you! We truly appreciate your honest feedback! Thanks for giving us a try! |
Absolutely Terrible!The color is not even close to what I asked for…it turned my hair a pinkish purple color. It’s terrible! Now I have to go get it professionally fixed. Very disappointed! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Abigail, we’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
coloration à la demandecette couleur est trés rouge et elle ne me correspond pas j'a fait un mauvais choix! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNarjess D. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |
Expected more gray coverageDecided to give this a try. Application was easy. Was expecting total gray coverage though. Will not be buying again. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Cat, We are super sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
GrayLoved the color but didn't last long before the gray was back 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Mary, we appreciate your honest feedback. We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Demi perm soft blackI tried Demi perm soft black and it did not color the few grays that I have 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSala - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
UnhappyHad some real issues with Color/Shade on my first order, but the real issue is I have contacted them 3 times with no response so I guess I cancelled my membership . It took me 2 over the counter dye to get it back to something I can live with!!! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Leslie, we truly appreciate your feedback! Upon reviewing your profile, we see that we have reached out to you via email to resolve your concern. Please feel free to respond back at your earliest convenience. |
Farbe topIch habe leider sehr stark auf die Farbe reagiert, sie riecht sehr stark und ich habe total offene Stellen an der Kopfhaut bekommen und es hat mega gebrannt 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra W. - Vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie nach der Verwendung unserer Produkte Beschwerden hatten. Bei empfindlicher Haut kann die Haarfarbe zu leichten Reizungen der Kopfhaut führen. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Very disappointedColor is good but only lasted 1 hair wash! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHey Monica, we truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |