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Custom Color Set
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66,689 Verified Client Reviews |
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It washed right out and did not cover my grayIt washed right out and did not cover my gray 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Unsatisfied customerThis hair color is never even, roots always a completely different color, and yes, I followed directions. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElsa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Colour not light brownI recently had my first esalon delivery and requested a light brown. Unfortunately the result is a red/brown with my grey a light orange. As much as this may be customised there are not enough colour swatches to choose from to obtain you desired colour. Although I know the colour can be adjusted in future orders I don't really want to take the chance. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVanessa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Do not like.I tried once, and I hated the color, delivery was too long, and the process was difficult. Never will order again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaya - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Extremely brassy and highly unattractiveThe color I received is absolutely awful. The “natural” golden toned dark blond is a hideous, brassy, mustard colored mess. My husband adds that it somehow also has a greenish tint to it. Mustardy-green... perhaps a good fall color for a scarf, but not on my head. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCamilla - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ConfusingWhy don't you try their product accidentally signed up for auto ship before I could even try one I had another one and then two more came and they only come once a month but it comes fast and furious and more often than I can possibly dye my hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLoretta - Here at eSalon, we are always striving to create the best products and services possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not like at allIt burned and colored my skin. Got the new package, will send it back unopened. Please credit me and do not send any more. Thank you, Laurie 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaurie - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
ColorColor is still coming out to dark n roots are fading out after 3 shampoo's. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFran - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
CANNOT FIND A WAY TO CANCEL REOCCURING ORDERS!@!!!rLKSDLLJKGFASKELVERY IRRATE AND CANNOT FIND A WAY TO CANCEL THE REOCCURING ORDER!!!!!!!!!!!...SO IRRATE...HAD TO REPORT MY CC STOLEN!!!! COULD NOT FIND A PHONE NUMBER OR A PL.ACE TO STOP THE ORDERS!!!IITS TOTAL BULLSHIT AND THEY TRAP THEY INTO THERE SYSTEM AND U CANT GET OUT!@!@@@@@ DONT FALL INTO THE TRAP!!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRenae - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Too lightColour quality is good and it does look like salon color but it was too light for my hair amd did not suit my skin color.ive got dark cherry red hair and it was light brown and now my hair looks very light and i personaly dont like the color and dont feel like it suits my skn color either. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFarhana- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |