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Custom Color Set
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66,637 Verified Client Reviews |
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Not what I expectedColor came out copper red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMatilda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process. |
Horrible!!Not even close to the color I asked for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
DisappointedI was unpleased with the color, to dark. I followed all directions to the letter and my hair was so burnt I had to go have two inches cut off. I will not use this product again and I will not recommend this product to anyone. Total disappointment 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeanna - We truly appreciate your feedback and apologize for any dissatisfaction. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
color is way offthe color is WAY,too dark. is there anything that can be done,it will be hard for me to live with this? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGail - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
My color is way to dark!The color I received is really dark especially for summer time. I don’t like it! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Waxy residue - ZERO stars!!!I purchased my colour in February but didn't use it until last night (was waiting to get my hair cut as I donate it every 2 yrs and wouldn't be able to donate it once it had been coloured), upon rinsing my hair it had this waxy/tacky residue in it, it felt like the outside of a cucumber that had that wax applied to it. It took me multiple washes to completely rinse all of the residue out of it. I have soft water, have my entire life; my hair hasn't been coloured in 20yrs so it's not anything that was previously done to my hair, the only time I put any kind of product in my hair is when I flat iron it (which I haven't done in several months) and I use high quality shampoo & conditioner so I KNOW it wasn't anything I did or had in my hair. If I could give this product ZERO stars that's exactly what I would have done! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Smell and qualityThis product has a horrible smell and it took 5 washes to get the product out of my hair to not look greasy. Will not buy again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah- Thank you for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
DYE STREAMING DOWN MY FACE AND BACK,Applied this hair dye as directed. It streammed off my head, down my face and back, ruining two towels and staining my bathroom floor and walls. I had to wash it out almost immediately so no color. NEVER USE AGAIN! Worst experience in more than 20 years of coloring my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia- Thank you for your feedback. We are so sorry to hear that you were disappointed in your recent application! We're always looking to improve our service and products and truly value everything our clients say. We will be reaching out shortly to further discuss your concern. Thanks for reaching out! |
Color is ok, my tub is notColor is a little too red for me but I will be working witn a colorist to try to change that. However my tub is permanently stained pink. Even after using bleach I cannot get the pink out of the tub. Just be aware and be careful when using this product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathryn- Thank you for your feedback! We are always happy to work with you to adjust your next formulation to better suit your needs. We are very sorry to hear that your tub has stained, and we apologize for any inconvenience this may have caused. We will be reaching out shortly to further discuss this issue and your color needs. We look forward to crafting your next custom color soon! |
Wanted my hair brown but got blackThis was my first time trying this product. I ask for dark brown and got black. My natural hair color is black I just dye it black again. There is no brown at all. I do like that it color my grey. I had grey inThe front since I was a teen and no one even the shop could color it. But this product did. Just didn't get the color I wanted. I guess I should said light brown instead of dark brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLolita- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |