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Custom Color Set
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66,962 Verified Client Reviews |
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Order Still Not Shipped -- it is lateI am concerned because my order is late and my hair looks bad. I am suppose to receive an order every 4 weeks, but instead they are late -- five weeks, which is too long. Timeliness is important. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSally - We're sorry to hear that you haven't received your order yet. We've reached out to you via email to discuss how we can best assist you. We look forward to hearing from you soon. |
ColorThe color was not for me. Please hold any future orders for now. Thank you Cruz Velasco 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCruz - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we've reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
custom haircolorthis color is to drab. Not enough shine or red clarity. Before you had sent me two bottles of different reds, one for the roots and one for the rest of my hair. I am not happy with this color. I need/want a red red with shine. Thank You Bonnie Erbe 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBonnie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
lacks gray coverageColor is great but doesn't cover gray very well. Will continue to purchase because of the color though. 0 of 0 people found this review helpful. Did you? |
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Love this productI love this product and love having the choice to change the color if I choose! 0 of 0 people found this review helpful. Did you? |
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Great color, shine, coverage and hardly any fading in four weeks!I love the vibrant color I get with eSalon. I can go five weeks without coloring because of the great gray coverage and no fading. My hair always looks & feels healthy even when I am overdue for a trim or hair cut. 0 of 0 people found this review helpful. Did you? |
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Love it!This color is very consistent and yields professional results. My hair is so shiny afterwards, and looks very healthy. Love the personalized instructions and service. The kit is very complete with 2 pairs of gloves, stain protector and stain remover. I love the convenience of it arriving in the mail. No running to the store and finding they're out of your shade. Top notch company, and worth every penny! 0 of 0 people found this review helpful. Did you? |
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Loved the colorColor was spot on. So easy to order and get all supplies right in my mailbox. 0 of 0 people found this review helpful. Did you? |
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Wonderful product!So easy to do in the comfort of your own home with excellent results! 0 of 0 people found this review helpful. Did you? |
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Best everIt was exactly the right color ! I could not believe how accurate it was. 0 of 0 people found this review helpful. Did you? |