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Custom Color Set
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66,637 Verified Client Reviews |
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too expensive with the shippingcolor was ok but with the shipping the value is not there 0 of 0 people found this review helpful. Did you? |
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Made a lot of mess and mistakesI hesitated to do my hair cause esalon sent me another bottle to do the whole hair. I wished I’d talk to someone before doing this... My hair color got darker... When I applied the first bottle, my hair got really rough like I couldn’t brush off my hair. This led me to make mistake when I applied the second bottle. I usually use brush to apply color to my roots. But I went on with the recommendation from the video by the using the bottle for my second step and it was a huge mistake. My restroom... got stains all over the place. Also permanently too. I spent so much time cleaning and where do I start for the hair... My top part of my hair is lighter and darker in the bottom. I missed couple of gray hair which I never do after covering my gray hair for 5yrs. I was so stressed out about the fact I had to color the whole hair, I literally made mistakes. The good part about the color is that I don’t look too red.. I had a bad experience changing my hair... That’s why I hesitated to color the whole cause I cannot go back once I color them. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
not the right colorOn the plus side it washed out almost immediately. Will not order again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We'd love to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to further discuss your color needs! |
Too redIt was too red. Was hoping for a light reddish blonde and not red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKrista- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Product consistency is too runny!It's a challenge to color "only your roots" when the product won't stay where you put it. The consistency is too thin and needs to be improved. The gloves delivered with my kit were very poor quality. The dye leaked through the gloves and onto my hands and fingers. It made a complete mess of a very expensive manicure. I'm no novice to "at home hair color." I would have done better to buy a drug store color versus investing time and energy attending to dye running down my neck and forehead. Very messy and extremely disappointing. The positive upside is that the color looks good and my scalp is not itchy at all. I'd love to give this product another try when you take steps to improve the consistency to a thicker stay put version. Finally, the customer service I recieved when I called to cancel my subscription and share my opinion was very good. The representative was positive and apologetic. Her attitude as great. She refunded a set that I had received prior and extended a credit on one that had lapsed the approve return time frame. There was no effort to respond to the mess created by the kit I used today. Water under the bridge.... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKeri- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It does lastOk but not different from 10 dollar dye 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaymon- Thank you for your feedback! We're always looking to improve our service and products, and we value everything our clients say. We hope to continue helping you find hair perfection. Thanks for choosing eSalon! |
ColorThe color is very dark—much darker than I thought. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacqueline- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
TerribleI will never order from here again color never ever comes out like it’s supposed EVER! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRenae- We truly appreciate your feedback. We are so so sorry to hear that you have been disappointed with your results. Our color is custom-blended and we are always happy to adjust to better suit your needs if we are able to. We will be reaching out shortly to further discuss your color. Thanks for reaching out! |
Was disappointedColoring was darker than I wanted and couldn't stand the ammonium smell. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Dye Guck stuck on my scalpI wanted to love this, the past three shipments have been horrible. It takes at least an hour to get the dye off of my scalp. When the dye is processed it turns into an awful layer of some kind of guck that is impossible to remove. I have to wash with shampoo about four times and condition over and over in order to remove it all while scraping it off with my fingernails. Traumatizing as I only wash my hair once a week. To have to use this much shampoo at once is stripping my hair on top of the already horrendous experience! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |