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Custom Color Set
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66,637 Verified Client Reviews |
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Extremely brassy and highly unattractiveThe color I received is absolutely awful. The “natural” golden toned dark blond is a hideous, brassy, mustard colored mess. My husband adds that it somehow also has a greenish tint to it. Mustardy-green... perhaps a good fall color for a scarf, but not on my head. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCamilla - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ConfusingWhy don't you try their product accidentally signed up for auto ship before I could even try one I had another one and then two more came and they only come once a month but it comes fast and furious and more often than I can possibly dye my hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLoretta - Here at eSalon, we are always striving to create the best products and services possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not like at allIt burned and colored my skin. Got the new package, will send it back unopened. Please credit me and do not send any more. Thank you, Laurie 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaurie - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
ColorColor is still coming out to dark n roots are fading out after 3 shampoo's. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFran - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
CANNOT FIND A WAY TO CANCEL REOCCURING ORDERS!@!!!rLKSDLLJKGFASKELVERY IRRATE AND CANNOT FIND A WAY TO CANCEL THE REOCCURING ORDER!!!!!!!!!!!...SO IRRATE...HAD TO REPORT MY CC STOLEN!!!! COULD NOT FIND A PHONE NUMBER OR A PL.ACE TO STOP THE ORDERS!!!IITS TOTAL BULLSHIT AND THEY TRAP THEY INTO THERE SYSTEM AND U CANT GET OUT!@!@@@@@ DONT FALL INTO THE TRAP!!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRenae - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Too lightColour quality is good and it does look like salon color but it was too light for my hair amd did not suit my skin color.ive got dark cherry red hair and it was light brown and now my hair looks very light and i personaly dont like the color and dont feel like it suits my skn color either. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFarhana- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
This isThis is the second time that I have used this product. I ordered dark brown both times and my color turned out very light not dark brown at all.They sent me it the second time at no charge and it still is very light not dark brown at all.So very disappointed in this product .I would not recommend it to anyone. DO NOT BELIEVE. IT DOES NOT WORK. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPam- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Good Match, Strong Ammonia SmellThe color was great, but my eyes, nose, and throat have burned from the smell every time I've applied this brand. I'm not in a tiny, unventilated area. It's just not pleasant for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMiranda- Thank you for your feedback. We apologize for any discomfort experienced! We're always looking to improve our service and products, and we truly value everything our clients say. We appreciate you reaching out! |
To darkIt was to dark. It made my hair look almost black 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristie- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
UnsatisfactoryDid not like this hair dye system at all. Stained my bathtub like crazy, did not change my hair colour whatsoever even though I followed the steps to a tee, and the leave in conditioner I purchased separately is terrible as well, Pantene spilt end remedy does the best job and for a fraction of the price. Better off purchasing a store bought hair dye cause it's cheaper, works way better and will not stain your bathtub. So unhappy...waste of money and time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - We apologize that your color turned out differently than you expected and for any staining you experienced during your color application. We appreciate you sharing your feedback, as we are continuously looking for ways to better our products and services. Again, we apologize for any dissatisfaction with your initial color experience. |