|
Custom Color Set
|
66,637 Verified Client Reviews |
|
Sort by: |
|
HorribleThought I would give this a try..... just plain horrible. I could go and purchase my own as I’m cosmetologist. Aveda trained... This is the worst product I have ever used. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLarue- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
UpsettingIt isn't at all the color I expected. I was trying to attain my original color and what I got was a dull mahogany/pink. It has no shine or luster at all and it is a brassy pinkish red. It doesn't look like me at all and my coloring doesn't match my new hair. I am trying to work with a colorist to correct the problem. They are very open to trying to help me correct this, I just hope it doesn't ruin my hair! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKimberly- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to help resolve your concern. Please let us know if there is anything else we can do to help! |
Color did not take! My roots are a noticeably different shade!Extremely disappointed. My hair looks almost exactly like my natural hair color while the rest is the color provided in my last box. I followed instructions to the letter and enlisted help. I have an activity on Monday and my hair is a hot mess. Please cancel my subscription. Turned out more expensive, not at all cost effective for me. Now that I will have to visit a salon to correct it. Completely dissatisfied with the turn out. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsYeli- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not enough AshMy hair comes out orange if there is not enough Ash to it. That is what happened this time. Too much orange in my hair. I colored it over a week ago and it is still orangy 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBobbi- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color was not I was toldWas so dark. Took a lot of washing out to lighten and now grays are showing. I sent theee pics and last one is a very light color blonder. I want that 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKim- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Why did product change??I’ve been a customer for 9 mos. Loved it up until the last two colors. The first time, it was very difficult to wash out of hair. Felt like a handful of Vaseline was left on my scalp and hair. Rinsed and rinsed but had same feeling. About two weeks passed when hair finally felt normal again. The next coloring, I dreaded because of the gummy Vaseline feeling. I made sure to follow directions exactly thinking I had done a step wrong. I had no issues with coloring the first six mos. Same results on this coloring also. Tried different shampoos and was trying to rinse out the feeling for 30 mins. That feeling was still there. I have put off doing the next coloring as it’s just the worst feeling to have in your hair. I did call Cust Svc and they were nice and said to add baking soda when rinsing. I will do this color one more time and add the baking soda. Pretty sure I’m canceling my membership :| I love the color but that feeling!!!! What’s changed!!?? 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLisa- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Doesn’t cover my graysFollowed the directions and my grays are just tinted. I thought I wasn’t supposed to pay for it if I was unsatisfied. After discussing issues with my colorist, I ordered 2 more times (none free) and still didn’t get the desired results. No money back or anything. I now have my every 6 week appointment with my stylist. Very disappointed, mainly with 100% satisfaction guarantee. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJackie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Same color.I stated I wasn’t happy with the color the first time, didn’t notice any changes and the same color was sent to me again. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLaura- Thank you for reaching out to us here at eSalon! We can confirm that your color was adjusted per your request. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly to further discuss your adjustment and color goals. |
I loved the whole presentation of the product..classy...but..Instead of waiting for my confirmation answer...they sent me the product...it did not give me the all over color I desired...or much gray coverage. They don't give you an option(that ive found) to delete your credit info..they keep it on file...not good... 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLisa- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
sent wrong colorMy color should have been red/brown. I got black. I am not happy. I will not be using you again. It will take forever now for it to grow out. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMonica- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |