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Custom Color Set
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66,637 Verified Client Reviews |
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last colorI liked the color, but it is not covering my grey. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHolly - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
I do not like the colorI still have not gotten the color I am looking for and it doesn’t do a good job covering my gray hair. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsGloria- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
OrangeNo one has this hair color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJuli- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we are always happy to work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already discussed your color and service with one of our Color Experts. Please let us know if there is anything else we can do to help! |
Color still to darkI want to change up the color to Strawberry Blonde 8.34. I'm looking for lighter please change formula if you have too. Also the formula was so thick I could not even squeeze it out of the bottle and the bottom of the bottle would not even mix up. This was not a good batch for me this time. All my other orders were great. I'm just changing up the color this next time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color sethi the color hardly covered the roots of my hair, my hair is gray mostly , the sides did NOT cover at all even thou it was applied by a friend who is hairstylist. the scalp was burning the whole time while i had the color on and now the skin is extremely dry....Not for me. With all respect i find this color as money wasted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatalija- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Uncooperative Customer ServiceI have requested MULTIPLE times to receive the color that I ordered, not the color one shade lighter that the stylist recommended. On my most recent order, I again made it extremely clear that I wanted MY color in BOTH bottles I was purchasing. The only communication I received in return was the auto-response message sent out immediately after sending my request (again). Despite it being sent in PLENTY of time for them to send me what I actually ordered, they still neglected to do so. I was furious when I again opened my box to find that they again sent me only one of my two bottles in the correct color. And despite me having expressed my dissatisfaction to them multiple times, they still have yet to right this situation. So much for the BS "100% satisfaction guarantee." I am extremely disappointed. I love the product. I love the dye, the kit, the fact that it's mailed directly to me, everything about it. Unfortunately, I can't seem to get them to work with me and actually give me what I want. For that reason, and that reason alone, I believe I am going to have to discontinue doing business with this company. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Nice color with a burnI like the hair color but it slightly burns my scalp and my hair is slightly dryer than dyes I have used bought at the store. Might not be good for women over the age of 50. Also, nowhere on the site to cancel order! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy- We are so sorry to hear that you have experienced sensitivity after using our color! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to better suit your needs! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Horrible colorI am finally getting a small refund!!! Seriously, I had to g around for days with that horrible color! Kept getting emails type above the line what a joke!! I even sent a.picture of how ridiculous my hair looked!! Then weeks after I finally get a small refund I am so upset I really thought that I would get great service with this company... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Complete waste of time and moneyDye was supposed to be a coppery/ auburn colour. It’s a slightly darker brown with a reddish tint. Not at all happy and completely pointless purchase. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLeah- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
More gold than ashMy hair is a little softer using this kit, but the color overall was way more golden than I wanted and the kit was over packaged and wasteful. I already have what I need for coloring at home. Maybe put an option for full kit or color and developer only? I understand that you want to protect the content of the package during shipping, but the box could easily be half the size and there's hardly any need for all the plastic anymore, look at what Lush has done! I'm going to cancel and keep trying to find more eco-friendly products out there. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLanny- Thank you for your feedback. We're always looking to improve our service and products and truly value everything our clients say. If you'd like to discuss reformulation options, please reach out to us at [email protected] or give us a call to consult with one of licensed colorists. We are always happy to help! |