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Custom Color Set
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66,637 Verified Client Reviews |
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ColourNot impressed. My hair has gone really dark. Supposed to be copper blonde. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGina - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
a little darkerLike a little darker color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you. We have also added a credit for one complimentary hair color order, per our Satisfaction Guarantee. |
DisappointedIt was easy and efficient. The instructions we're clear and the product easy to apply but it was not the colori was looking for our described. It has already begun to have the faded look when i just applied it a week ago. So i am disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMollie - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
I would give less stars if I couldI got 2 bottles of color one for the roots and one for the ends I got 3 sections of hair riot colored and small part of 4th and ran out of color. I was expecting it to be a darker copper then what it is. I said I have long thick hair so I would think they should know that requires more color. Disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKrista - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I am devastated.I have medium/dark brown hair with red undertones and I like to color it a brighter red. I selected a dark brown/red/ burgundy as my new color, and sent a picture which is recommended. I also advised that I was looking for intense color. After coloring with E-salon, my hair is dark dark dark brown now.....AT BEST! I think it looks black. I hate it. My hair is dry and miserable looking. I followed directions to a T, and read all the reviews. I had so much hope, but my hair is dry and almost black and has no detectable red tones to it...HUGE let down. :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Decent color, fades quicklyI'm happy with the color right when I dye it, but it fades quickly. I know reds are hard to maintain, but I've done red in the past with many different brands (both grocery store box dyes and higher quality salon dyes), and haven't had as much fading as I have with esalon. I have to use the tint rinse and buy an extra bottle of ends refresher to keep the color vibrant- this is much more maintenance than I've had with other brands in the past. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsInes- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Great colourI really liked the colour, almost exactly what I wanted. However it did fade much faster than usual despite using the esalon colour care shampoo and conditioner. I am going to give it another try as it has been sunny, but will not order again if it fades as fast :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIndia- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Color not greatThe color I wanted isn't the color I get the grey coverage isn't that great I have had the color adjusted a few times still not totally in love with the color I even bought a product to wash my hair with so I don't get so much red and it doesn't seem to work I give up 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we can confirm your service has been cancelled, as you requested. Again, we apologize that you were dissatisfied with your experience. |
TerribleI am completely disappointed in the way my color cam eout i wasnt given enough product to cover my hair as i stated its very long and very thick! And it didint cover my grey 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTamara - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
ColorMy Colorist did lighten the color, per my request, but unfortunately I am still not getting the results I want. The color is very dark, unnatural. I’ve been contemplating going to local store and re-dying, however, concerned about damage. I have been pulling it up in the meantime. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |