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Custom Color Set
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66,637 Verified Client Reviews |
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Did not cover gray's at allFirst, there's seems to be alot of steps for this product. It smells, i would suggest adding a fragrance. I followed directions thoroughly because I wanted to make sure my grays were covered. However it did not do a thing. The next day I found even more grays. Will not reorder, disappointed. I though this product would work. Will use drugstore product for now. Comes in a nice box and shipping was fast. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDora - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
TerribleThis colour made a purple tint to my stubborn greys and that was about it! No coverage what-so-ever! I loved the packaging and the design of the website but the dye was absolutely terrible - NOT RECOMMENDED AT ALL 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRian- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
You got it wrongMy name on the parcel My name on the bottle Only after I had done my hair and it looked too dark did I check and the made for sheet is for someone else!! Mine should have been lightest blonde but now it’s dark blonde/light brown and god forbid if the other girl got mine. I’m fuming. Been a customer for quite a long time but sadly will be cancelling now! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLesley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Yes and noFirst the pros. I loved how it left my hair. It made it feel so soft and healthy. Not dry and brittle or damaged feeling. Cons: My grays were exposing themselves within 2 days and i had followed directions to the T. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEvelin - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I am Very DisappointedI had natural red hair. I wanted to cover a couple of grey hairs that I have and decided to lighter my hair a little while I was at it. I had a very difficult time figuring out how to match my natural color and choose a shade lighter. I did the best that I could. My hair looks terrible now. It was a beautiful shade of red, now it is dark with some red coming through. I don't ever want to use this again and I am stuck with this terrible color in my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
No purple at allI got this today and dyed it this afternoon. Everything went well. The color looked purple in the bottle, but the result is just brown with no purple tone whatsoever. I've dyed straight purple dye over my brown hair before, without bleach, and have gotten a deep purple tone. This had none. I followed directions exactly. My grays are covered though and maybe my hair is a little darker, but that's all I notice. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t work at allI followed every single step, I even had my friend helped me so I could make sure everything got colored, and my hair looks the same. I am disappointed! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
About my last order receivedI was very unhappy with my last order I received. My hair is a very dark brown and should be a light medium brown with gold in it and there is no gold at all!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
So much BREAKAGE!Would not recommend. The only reason I’m giving it two stars is because the coverage was good. There was so much breakage I was worried I was going to have to cut it all off. Thank goodness my hair is thicker. My hair was very healthy, I had only highlighted it twice, and wanted to go back to my natural color so I ordered this set. Followed the directions completely. Then when I messaged in to them about it, all they recommended to me was a hair mask! From them, that I would have to purchase! No thanks, save your money, guys. Go elsewhere. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Wore off quickly, roots didn’t color dark enoughNot as pleased as last time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJean - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |