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Custom Color Set
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66,637 Verified Client Reviews |
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Smells horrible and doesnt lastThe smelll is so strong, it makes me sick. There was no dimension to the color , it was a dull dark brown with hints or purple and i lost almost all colour after 4 days 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShylo - Thank you for your feedback. We apologize for the disappointing experience you had with our custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
stop the orderstop the ordee 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheila - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I would have liked more of the purpleI wanted a dark purple for my hair, and it doesn’t last more than 2 weeks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarrieann - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Lt Golden blondeThe color was blah. Not interested in paying 28.00 for future shipments even if its a great color. Thanks anyway. Kim S. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
UnsatisfiedToo expensive, after s couple of tries l didn't get the color I wanted. I wanted beige and my hair kept getting more and more reddish. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeatriz - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Your items never arriveI never recieved. And was just told I returned my items. Seems like a scam to me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
High hopes, dashedI was really excited to try esalon, and while I am happy with the quality of the product, the efficacy left me wanting. The colour I was hoping to change my hair to did not turn out at all, there was literally no change to my hair colour, beyond darkening my roots a bit. Pretty disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmburlee - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Never got it ....wanted me to pay extra postageI declined and called and told them I was not paying. Now they have sent another one and overdrafted my acct by over 6$ Pretty angry right now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaiah - Thank you for your feedback. We apologize for the disappointing experience you had with your delivery. We're always looking to improve our service and products, and truly value everything our clients say. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not to happyI have requested every time I have ordered to receive Medium Brown with blonde highlights. Also, a color that covers the gray and to leave hair with NO Red or Orange tones. I never receive anything that covers the gray and I Always have Red or Orange in my hair. I have only ever received highlights for my hair one time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - We apologize that you aren’t happy with your hair color. Our Color Experts have been in contact via email and will be happy to assist you with this. |
ColorThe color fades fast on my hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |