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Custom Color Set
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66,637 Verified Client Reviews |
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Good grey coverGood grey cover but still not as dark as I would like a lot lighter than the first colour I received 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEirwen - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Too brassyI’m not impressed with my hair. My roots are brassy and don’t match my blonde highlights. I followed your step by step guide, but still it is orange and not blonde. I’ve had to use purple toner shampoo and conditioner, slightly better but it’s still not good enough. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLarissa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Colour dyeThe new formula without the silicone is not as good . it doesn't dye the hair as well or condition it as much and colour does not last as long. Can you please give me the old formular. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSally - We’re so sorry to hear that you are disappointed by the results of your recent color application since switching to our newer formula. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not work on my hair.Did not work on my hair At all 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSally - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not what I expectedThe colour I got was quite brassy and I had specifically asked for ash tones. I ordered a colour from E Salon to try and did NOT realise that I would be getting another colour sent to me un-requested a month or so later! Upon contacting the company I was told that I had agreed to this (don't know when or How ??) but could return the unwanted colour for a refund, Unfortunately I had to pay the return P&P so was out of pocket! I found the whole E Salon experience unsatisfactory. BEWARE when you are ordering the first time that you don't subsequently find you will be getting a regular Hair colour and the price on the 2nd and subsequent orders is £23.95!!! Quite expensive for a product that in my opinion is no better than the box hair colours bought over the counter for a fiver. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFiona - Thank you for your feedback. We apologize for the disappointing experience you had with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. The advantage of our hair color plan is that you receive 20% off of every order and you are also able to place single color orders. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Dull & boringNot worth the money & not worth them stealing money out of my account after canceling my auto ship. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJustice - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
not too impressedcame out really brassy and not like the picture at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t last a week!Simply put, color didn’t last a week! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
COLOR IS BEAUTIFUL BUT MY GRAYS ARE STILL SHOWINGFOLLOWED THE DIRECTIONS THAT WERE SENT TO ME. LEFT THE COLOR ON THE FULL 30 MINUTES BUT SOME GRAYS IN THE FRONT ARE STILL POPPING OUT. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsConnie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Alas, disappointed again!I was hoping to get a more even overall shade of red but I guess I am simply cursed. The ends ended up being the colour I was after (which I get is due to having previous highlights) but since I had specifically asked for an overall even shade, I would’ve been happier had the ends matched the roots rather than vice versa (which I know wasn’t going to be achieved the first time!) I am 6 months pregnant now and honestly it took so much effort for me to dye my hair which I kept saying to myself will be worth it when I see the result ... but that has not happened, yet again. My hairdresser in fact was offering a discount on colour treatments which I wished I had availed before placing my order with eSalon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamila - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |