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Custom Color Set
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66,637 Verified Client Reviews |
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Allergic reactionHow do I cancel my subscription. I tried a 2nd time, and I had a reaction to your product. Please stop sending me producr 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEllen - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Bloody awful!!Was nothing like the colour I chose. Sent my hair yellow!! Had to pay to have it corrected. And then charged me £25 for another!!!! Now I've got to send it back at a cost to me!!! Ridiculous!!!! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSehrie - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Wrong colorMy shipment was first lost, then when it arrived it was the wrong color. The color looks good but not on me. The color I received was red, I wanted blonde. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Not happy with the resultNot what I was expecting. I was looking for a lighter hair and now it looks darker than it was before. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsStephania - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process. |
UGH..This was terrible!!Came out brassy and very, very discolored. I am hopeful they will correct it, but if not, this is my last purchase from E-Salon. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsVickie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
too darkthe colour turned out much darker than the picture on my own hair however, the condition and shine was amazing so Id like to try again with a lighter softer shade with warm tones. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSue - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Don't Do It!This product seriously damaged my hair. Would give it zero stars if I could. Don't take a chance on it- I followed the directions to the letter and now my hair is dry and breaking. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSuzi - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
not too happyStill too dark, even after customizing. Greys are already showing in my "sideburns" 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDenise - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Way too darkI requested a color to take out my brassy highlights and color the rest of my hair. I got a shade that’s about two shades too dark and my brassy highlights are copper - not what I wanted at all. I got one response and no solutions. Would like my money back and cancel my account. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJenne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
custom color setThe first attempt at coloring my hair was a mess. I am loosing hair daily. I don't know if it is the strong ammonia formula or something else in the product causing this. I was so in love with your color match concept and mail order system. I am beside my self trying to figure out how to get my hair to stop falling out. I am scheduled for a hair max consult. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJanine - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |