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Custom Color Set
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66,637 Verified Client Reviews |
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Dried my hair outUnfortunately I didn’t like how the dye dried my hair out. Also the dye did not last as long as I would like to have had it last. I must say the grey is still covered however, my ends have lightened a lot within a couple weeks of dyeing my hair. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit and a recommendation to repair any dry hair strands. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Washing outAfter one week the root color is washing out. :(. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTrish - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
No change in colorI wanted to go from Darkest brown to copper golden. Followed the instructions to the T and no change in hair color. Still have dark brown hair. Disappointed to say the least. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRogetta - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not what I wanted at allmy natural hair color is like a dark blonde. I wanted to touch up my roots to go more blonde with the highlights I already have. What I was sent made my hair color darker. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLindsay - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
The Color is to darkAfter I asked eSalon to adjust to lighter color, i received the order. The quality of the Color is Great. Great grey cover and Long lasting. But the Color seemes to be darker than the previous one. So i am not really happy :/ 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsHelene - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
too darkcolor is to dark and alittle too green ashy instead of violet. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLaurie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Doesn’t cover greys as promisedHair dye is useless for grey coverage on black hair. Customer service no use either. Will stick to usual shop bought dye at half the price in future. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJane - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not what I was hoping forI'm a natural medium blonde. The picture I sent showed it. I wanted to blend my roots better. My roots turned out red. I followed the wash through instructions and the rest of the color was darker but the reddish hue was not good. I stripped some of the color with clarifying shampoo and vitamin C. It is still reddish but better. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAnn - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Ammonia baseI like the color results but the ammonia contect int he product is to heavy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDaisy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the color I wantedThis is my second time using eSalon. First time was great, the color that I got was a little darker than the color I wanted but I still liked it. Second time, I thought I was going to get the same color because I didn't change anything, but I got a totally different color, it is more like a light brown. It is not red nor copper. I really do not like to complain but I've been working on my red hair for almost a year, I was trying to make it lighter not darker. 4 of 6 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |