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Custom Color Set
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66,655 Verified Client Reviews |
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Not the colour I asked for!!I loved the idea of this service hence buying into it. When the package arrived it was exciting, aesthetically pleasing and personal! When I opened the colour to mix into the toner, the smell of the ammonia made my eyes water more than any box dye I've ever used. But that wasn't the issue. I asked for light brown. I've not got nearly black hair. I followed instructions perfectly and I've washed it a couple of times for fading. It's black. Very saddening for the reviews :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Had a hard time it wouldnt wash out even after 4 showers it has never done thisIt was darker than usual can we take a shade lighter plz it looked close to black and was hard to wash out its never done this before I usually love your product thank you med brown with touch of auburn 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too darkI asked for a copper red and now I'm a dark brown red second color fail 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Not as good as I was hopingUnfortunately, my White hairs turned very light Brown (on dark Brown hairs) and There is no violet even a reflect. The test of my hairs are still the colour I had previously, maybe more Silky with the shampoo and conditionner. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaetitia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
IT TURNED MY HAIR ORANGE, THE PRODUCT DOESNT LAST SO AT LEAST IT FADED IN 3 WKSDONT DO IT! DONT BE TEMPTED!! This product turned my hair orange. I am not kidding, my neighbor's 9 year old daughter said " Aunt Karen, why did you dye your hair orange?"----Out of the mouths of babes. I don't know what tempted me to stray away for Loreal after ten years but don't make the same mistake I did. When I wrote the company they gave no refund, no helpful hints, they just agreed to discontinued the regular repeat orders!! I washed my hair once to twice a day for 19 days and it had faded significantly. But man did I lose the hair. I would estimate my hair is at least 50% thinner than before I used this product. Fortunately I was able to use my Loreal again and my hair is back to normal. (color wise not thickness)! NO SPECIAL COLORIST just for me, NO REFUND, NO EMPATHY, NO HELP FROM THIS COMPANY. They could not have cared less when I wrote them! AGAIN PLEASE DONT BE TEMPTED TO TRY or you will CRY like I did for several days. Worst part, I had just started a new job!!!!! UGHHHHH 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Not satisfiedI was excited to try this product but I was sadly disappointed. The product dried my hair out something horrible. The colour I was expecting to see when my hair dried wasn't there either. Over all I am far from happy and satisfied. I have been more satisfied with drug store brands. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah-Ann - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not Pleasant ExperienceI completely understand that we can’t generalize but my experience was horrendous. To begin the color wasn’t what I expected. The color was pitch black. I read the instructions several times to make sure I got it right, and the moment I applied the product I knew something was off about it. After rinsing I realized that my hair was falling out drastically. It made my hair extremely dry, porous, and almost hay like. The dye lasted about 2 weeks. My hair continues to fall out. Highly disappointed to be frank. I wouldn’t buy this or receive it as a gift. I would definitely NOT RECOMMEND this product due to my personal experience. The packaging was nice, but unfortunately not enough for me to give it a better review. 4 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsNora - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not what I was going forThis color made my hair darker and more auburn than it already is. I was going for more red and less brown (I already have enough brown), and honestly, other than being darker, it’s not that much different from my original color and almost blends in. I am still trying to decide if I should actually do my whole head or not, I mean maybe I’ll like it but I am pretty disappointed how it turned out. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process. |
Orange HairUnfortunately, my hair turned out orange. Hate the color!! I chose very carefully and even added a picture to make sure the color would be correct. Very disappointed. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMelody - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color too darkVery dissatisfied, my color was way too dark. Instead of a dark blonde, it is reddish brown. Will not order again 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |