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Custom Color Set
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66,962 Verified Client Reviews |
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Great productGreat product with helpful online staff. Colour goes on well and the colours are true to what they say they will be. Only draw back was the conditioner which was too thick and took an age to rinse out! 0 of 0 people found this review helpful. Did you? |
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I asked for a plum and got even more redI asked for my hair color to be adjusted to a more purple/plum hue instead of a red/burgandy. My first hair color was perfect to my natural color. I couldn't have been happier, if that was what I was looking for! When I received my color the 2nd time and saw the changes from the original, there was more red (by the percentages) I even called esalon to inquire about what the color numbers meant and the percentages. I explained that I wanted a more purple tone than red. The person I spoke with reassured me that red and blue make purple and it would come out like a plum/eggplant color instead of red (altho the color diagram did not reflect that). Needless to say my hair is now light brownish red than a deep burgandy or plum. Will see what the 3rd time brings. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren- We’re sorry that you were not 100% satisfied with your color results. Since the color did not turn out as you expected, we we see that your colorist has already adjusted your order based on your feedback. Again, we apologize that you were not totally satisfied with your experience. |
Hair coloringI have red hair (by choice) and the coloring doesn't last and tends to wash out with every shampoo. eSalon is completely different! It doesn't face or turn brassy. It last in the same color until you redo your color or cut your hair. 0 of 0 people found this review helpful. Did you? |
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Definitely a difference and huge improvement over drugstore color.I have yet to show any gray...this is 3 wks after e salon color and drugstore color would have already shown some breakthrough gray. I wish e salon would develop color and Highlight kits. I found my own highlighting kit and am happy with the result but think e salon could add this step and help me do a better job overall with their expertise. 0 of 0 people found this review helpful. Did you? |
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My thoughtsTurned out a bit too red for my liking. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAllyson - We're sorry to hear that your color turned out too red. We see that your colorist carefully reviewed your comments and adjusted your custom formulation accordingly. We hope to hear your feedback on this adjusted color soon. |
Does not cover like I expectedGood on virgin hair but does not cover previously colored hair or grays as well as I would like. Color is just what I wanted though 0 of 0 people found this review helpful. Did you? |
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I won't be doing this againI was very specific with what color I wanted and the problems that I had with salon colors in the past (my hair takes color fast and deep and the copper color I wanted turns out burgundy when I get it professionally colored). The first time I had the same problem, so I reported it and asked for a reformulation. The second shipment, my color is EXACTLY the same as the first one. I can see no change at all and I am not happy with the color at all. I don't color all that often to keep my hair healthy, so I will be spending 4 month with a color I hate. Sorry, you don't get a 3rd chance. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatrin - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Weird residue left on my hair.I love the color. But after using the shampoo and conditioner that came with it, I have a waxy, greasy residue left on parts of my hair. I have tried to wash it off with my own shampoo and conditioner and it won't budge. I have also tried to use my regular oil treatment and it won't soak into parts of my hair because of the residue left over. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHalie- We’re sorry that your hair color application your hair feeling waxy and greasy. Since you were unhappy with your results, we see that we have already reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Great Product! Colour? Not so much.First off, the product itself is wonderful. Very well packaged, great instructions...easy to use. My hair looks healthy and shiny after using this product. However, my interpretation of "medium blonde" and eSalon's interpretation of "medium blonde" are quite different, so beware of choosing a colour. Be VERY specific about what you want when it prompts you for details and be prepared that the online pics of the hair colours might vary from screen to screen. 0 of 0 people found this review helpful. Did you? |
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Color for MeThe only thing I hate about coloring my hair (ever) is that it feels so dry after. The color was good and applying it was pretty simple, but right now my hair feels like straw. 0 of 0 people found this review helpful. Did you? |