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Color Set
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66,655 Verificado Comentarios de clientes |
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Doesnt cover grayThis color does not cover my gray hair. Within 2 1\2 weeks the color has ready faded and i need to dye again. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKim - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not what I expectedIt's not covering my grey's as I would like and the color doesn't last long. The color isn't quite as I would have liked as it's adding reddish tones to my roots when I would prefer it to be a neutral dark brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMalak - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Pas la bonne couleur !Impossible de vous envoyer un fichier pour commander la bonne couleur ! C'est dommage de ne pas montrer au client les couleurs (flacon 2) avant expédition alors que j'avais téléphoné pour demander explicitement la couleur que je voulais. Beaucoup de perte de temps. Dommage qu'on ne puisse pas vous envoyer de fichier PDF ! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVanessa H. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre coloration ne corresponde pas à vos attentes. Nos coloristes vont vous contacter par email afin de vous aider. Vous pouvez également nous envoyer des photos (PDF) par email. À très vite ! |
Way darker than photoMy hair is incredibly dark. Instructions were followed to a T. Very disappointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVanessa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t cover my graysDidn’t fully cover my grays, kinda disappointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJocelyn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not pleasedDid not cover well. Canceled next order, Escalon offered to send a modified replacement free. I never received it.... yet I keep getting emails asking for a review. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAaron - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly! |
Grey not 100% coveredI love the colour but it did not colour my grey 100%. Would order again though. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Pamela! We are sorry to hear about the grey coverage, and we would love to fix that for you. Please check your emails, we've just contacted you to help you further. |
To darkI ordered a lovely light brown hair, beautiful packaging but just to dark and stains more than usual hair dye 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Kayleigh! We are sorry to hear that your hair color was darker than expected. No worries, we can help you. Please check your emails, we've just contacted you. |
Terrible Gray CoverageTerrible gray coverage and worse customer service! I will not be back!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarol - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
mécontentej'ai demandé un blond cuivré et je me retrouve avec un châtain très foncé.. vraiment déçu. le 28 avril 2022 je reviens vers vous car vous avez laissé un message me demandant de vous rappeler, j'ai essayé mais il est indiqué que vos êtes fermé. Je suis en attente de ma couleur. merci de me rappeler si vous souhaitez des précisions ... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |