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Custom Color Set
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66,962 Verified Client Reviews |
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Great color, butThe color was not consistent throughout my hair. Some places didn't even take the color. The mixture was well mixed, every strand was saturated very well and directions were followed exact. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHolly - We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results. |
Shade was disappointingI fear my original shade was shipped. The last time I got a kit I had asked to have some of the Red Removed and a tad lighter I believe. The kit I just used was dark and had too much Red highlights in it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDolly - Upon reviewing your profile, we see that we spoke with you and it appears that we did adjust your color for you. Thanks for choosing eSalon! |
Different from the ones I got before......it came out a at least two shades darker (supposed to be a 4 and it was more like a 2), the red wasn't noticeable and it faded quickly. I'm not sure what happened because I've used the same formula before and gotten great results! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachelle - We apologize that your color came out darker than you were expecting. Upon reviewing your original formula and seeing no changes, we would like to remind you not to pull roots applications through to the rest of your hair, as this will darken your results. We see that your colorist has since received your feedback and adjusted your custom formula to help lighten your color back. We look forward to seeing your results! |
Not covering all tha grey hairI have thick hair and last time I had to leave the product more time as recommended because, after the time still you can see the grey hair. Unfortunately because the formula is not really good, now my color is almost black!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Last orderThe last order was ok. I wanted to go a couple of shades lighter for the summer months, but don't think that happened. 0 of 0 people found this review helpful. Did you? |
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Not happyI am very disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaTia - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
shiny hairMy hair was so soft and shiny after using the colour, people were commenting on it. 0 of 0 people found this review helpful. Did you? |
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Fantastic results!Never had a better hair colour, the product was easy to use if covered all my many grey hairs, and my hair feels better than it has done for years, can't recommend you highly enough, thank you 0 of 0 people found this review helpful. Did you? |
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Perfect colorI've been going to an amazing colorist for years and have recently had to cut expenses. I tried esalon and was pleasantly surprised. It matched perfectly with my color. My hair also takes red easily, and there was no red. I was very pleased with the results! 0 of 0 people found this review helpful. Did you? |
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Great colorThe color stays vibrant and sharp throughout the months. I've gotten lots of compliments on it. 0 of 0 people found this review helpful. Did you? |