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Custom Color Set
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66,637 Verified Client Reviews |
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Unfortunately it's all hoax in nice packagingReally had high hopes for eSalon colours and it made me believe that paint will be adjusted according to my specifications and packaging made me believe it's true. And the webpage makes you feel like they know what they are doing... But after dying my hair - getting bright ginger instead of neutral blond I asked - I have to come to conclusions nobody has read my specifications or notes. So regretting my decision to trust this project. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not what I wantedI have been holding my April box for several months choosing to take a break from coloring. Finally broke as the summer months have lightened my hair, expecting this color to be a light/apricot is red, especially since I have had several adjustments made to make the color lighter and because I understand that you can just lighten dark hair without bleach that is in part why I stopped coloring for several months. Now I fish I had taken a before picture, I am a naturally redhead, some would say strawberry blond, which is back to where I was prior to coloring yesterday. The finish product was about 4 shades darker then I was hoping. Disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Please cancelPlease cancel this kit. I am experiencing significant hair loss and am planning on shaving my head. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarla - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
I am not happyI followed the instructions exactly. My hair is now reddish not medium blonde. My grey is not totally covered. I would like my money back and my subscription cancelled 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Beautiful color but doesn’t lastI really, really wanted to love this! After following the initial instructions and adhering to the timeframes suggested, the color has already faded just a few weeks later. I didn’t have blonde highlights or grays to cover so there’s no reason why the color shouldn’t have deposited more than what it did. It’s a shame because the initial color (even after it has oxidized) was stunning, it just didn’t last :( Would be more worthwhile to get a Demi permanent from the drugstore for a fraction of the price. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrittany - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Not worth the moneyWanted to love this product. Gave it a good try-3 or 4 times. the color was not as requested. Customer service did replace, but with a color that was still not cool, but warm with golden/red tones. The colorant was difficult to rinse out-not sure why. Have been coloring my hair for years and never had this problem. The highlighting kit did produce desired highlights. But, I have had better results from other services. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
A bit disappointedColor came out nicely but didn’t last long after a few shampooing 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJiyeon - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. We have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
color turned redgot some alergies in the back of my head and the color turned to be more redish and did not cover the grays very well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. On behalf of the eSalon Family, we wish you a quick recovery. |
Greys are still lightMy greys are very light and it doesn't look good. That was my concern to cover from the beginning. The color is darker on the other hair as they were before. But the roots are much lighter. l left the color on the roots the longest as per suggestion. Please check and advice. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSabohi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color was too darkI ordered a dark blonde, but ended up being a medium brown on my hair. Not happy 😐 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |