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Custom Color Set
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66,637 Verified Client Reviews |
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DisappointedThis colour seemed darker and duller than the last time. I was not happy with the result. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSophie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color sucksNo where near the right color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
The Dye is good. Just not for meThe color holds and covers the greys very well. However, I just cant seem to get the color right. I Just can't get the shade that I want. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeanne - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Loved the shine. But way too brassyLoved the shine. But the color was way too brassy be and first red on the ends. I know it will fade so I'm ok with it for now. Good thing I can pull off almost anything crazy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
It was alrightIt was darker than i thought it would be. It also REALLY dried out my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJenna - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
I was not happy.I followed the instructions to the letter and when I finished there was a distinct color differrence between the out grow and the rest of my hair. I wanted it to blend the colors. If this could be fixed, I'd like to use again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary Beth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My gray hair showed up 2 weeks after I dyed it oppose to 6 weeksI want to go 1 shade darker. That might be the original color I received. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color came out nearly black.Color came out nearly black. Will need to change to color several times lighter. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedOrdered semi-permanent but received permanent. Now I have permanent color on my hair. Ughh 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
greys Are not completely coveredI love the color but I wear my hair in a short sides and back pixie. Greys are showing quickly even though I wait to color after cut. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVickie - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |